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Iceberg
Sep Member 2008

Iceberg

Posts: 18,624Opal Posts by user Forum Profile RuneMetrics Profile
How to boot/lock your account


If you need to lock or boot your account out of the game, there are a few quick steps you can take. The instructions below detail how to do this varying on the circumstances.

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Do you have control over your account recovery email?

Click here for instructions on locking your account. Locking your account will kick the hijacker off your account. This will not work if you are attempting to boot your account offline during server issues.

Has your account recovery email has been hijacked?

Click here for steps on setting up a new email and securing your account.

Has your account recovery email has been changed by someone else?

Click here for steps on setting up a new registered email and secure your account. You can also click here for advice on how to keep your email account secure.

Does your account recovery email no longer exist?

Click here for steps on setting up a new registered email address for your account if it has been deleted by you or the email provider.

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It's worthwhile to read the Securing your computer and account page and the official Account Security guide to keep your account secure.
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Iceberg

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Community Helper

26-Jun-2017 19:18:44 - Last edited on 26-Jun-2017 19:20:08 by Iceberg

Iceberg
Sep Member 2008

Iceberg

Posts: 18,624Opal Posts by user Forum Profile RuneMetrics Profile
If you have control of your account recovery email...


Locking your account:

Click here to immediately jump to the account recovery page.
+ Entering your login name and solving the puzzle will send your registered email a link.
+ Simply click the link in the email you recieve to set a new password.
= The hijacker will be kicked out of the account, allowing you to log in and continue playing.

This will not work if there are server issues.
You must use the account recovery option. Normal password changes are not the same.



Guiding somebody else through:

Tell them to go to the RuneScape homepage.
+ In the top right hand corner of the page, there is a 'sign in/join' link. Click it.
+ An interface will appear, asking for a username and a pass.word.
+ Underneath the password box, there is some text that says Can't login? - Click it.
+ Select I forgot my password
+ Enter your log-in name and solve the puzzle.
+ An email will then be sent to your registered email address.
+ Click the link in the email to change your password.
= The hijacker will be kicked out of the account, allowing you to log in and continue playing.


Not receiving any emails from Jagex?

Click here for some tips on making sure that emails can come through to you.
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Community Helper

26-Jun-2017 19:18:48 - Last edited on 26-Jun-2017 19:39:23 by Iceberg

Iceberg
Sep Member 2008

Iceberg

Posts: 18,624Opal Posts by user Forum Profile RuneMetrics Profile
If your account recovery email has been hijacked...


Scan your computer:

If you need some good security programs, take a look at this page. It contains some links to reccomended programs (which are free) that will help you along the road to account recovery.

It is important that you let the scans finish before you make a new email. If you still have dangerous software on your computer your account will most likely get stolen again.


Once the scans are finished:

You need to create a new email account. It's recommended to create a 'google mail' account due to their excellent security measures.


Setting up 2-step verification:

Whilst you are here, you should consider setting up 'Gmail two step verification', as it keeps your email account very secure too. When someone tries to log in to your email, it sends your phone a text. They need the text to log in to your email, so hijackers are unable to log in.

Once you've scanned and created a new email, follow steps listed here to send a ticket.


Setting up Authenticator:

You should enable the RuneScape Authenticator to keep your RuneScape account secure. You do not need a smartphone for this!
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26-Jun-2017 19:18:52

Iceberg
Sep Member 2008

Iceberg

Posts: 18,624Opal Posts by user Forum Profile RuneMetrics Profile
Finishing up

Whilst you're here it's also a great time to set up a bank pin, which you can find out more about here or by speaking to any Banker in RuneScape. PINs help prevent your wealth being traded away in the event your account is stolen.

Typically you should
AVOID
setting your PIN to the following:
- Date or year of birth
- Number sequences used in your usernames
- Number sequences used in your emails


All of these are bad choices and very easily guessed by a hijacker. Your PIN shouldn't be guessable, even by your best friend! Keep it random and unpredictable, but of course, make sure you can remember it.

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A huge thanks go to Salubrious for creating and maintaining the previous version of the lock/boot your account guide thread, and to many years of service to the RuneScape community. :)
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26-Jun-2017 19:18:56

Kre8Munz

Kre8Munz

Posts: 1Bronze Posts by user Forum Profile RuneMetrics Profile
PLEASE HELP! I have reset my password five times now and everytime I log back into it, it says account locked and dc's me after like 5 minutes of playing. I have run countless security scans and nothing shows up. I don't know what else I can do to get my account back. RSN: Retro J

12-Jul-2017 08:59:03

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