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baketamon
May Member 2017

baketamon

Posts: 216Silver Posts by user Forum Profile RuneMetrics Profile
I have a question. I am trying to recover my old account. I keep sending the appeal, most of the information should be correct. I have checked my history to the best of my ability. I am wondering, however, because I don't feel like I am getting the time of day from the appeal review. What I am saying is I think there is one little thing off or wrong. Like, I am off the date of creation or subscription by a month, or the password has some numbers off. I feel like I don't get the time of day because I get an immediate automated denial. Or at least I think it is automated, because it gets to me almost immediately. I think there is something off in the appeal request that sends it directly into the denied request. My question is, what is it? And, how will I be able to get someone to look at it and verify that the information is very close. In the denial message it says someone from Jagex staff has reviewed request etc... I don't think that is true, because I get an immediate denial. Can anyone help me?

14-Oct-2017 21:29:14

Malua
May Member 2006

Malua

Posts: 23,893Opal Posts by user Forum Profile RuneMetrics Profile
Hi there
Bakemonster7


A super quick, almost instant 'deny' means there is a great deal wrong with the information you are submitting.

The first part of the process is an automated check of some of the information you have submitted. Pass this and the recovery moves on to stage two where the rest of the information is checked (including information in 'Other Comments' and recovery Q/A).

Click on the link in the 'deny' email to find out the reasons.
If the reasons are stating things like creation date, creation ISP, passwords etc. then you will know what information needs changing.

Stage one of recovery is checked by a computer so correct facts and correct spelling is important. If a password is one number different, the computer will mark it as wrong.

Unfortunately, you need to get the passwords exactly correct as JMods do not have access to our passwords and cannot check them.....only the computer can do that part.
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14-Oct-2017 21:44:47

baketamon
May Member 2017

baketamon

Posts: 216Silver Posts by user Forum Profile RuneMetrics Profile
Thanks, for the information Malua. I still think there is something with the system in general though, because Jagex tells you in their message, a staff member will look at the appeal. This is not true, as none of my appeals have been looked at by a staff member. I feel like I should get appeal looked at, as I think I am only off in the information by a month, or some numbers. I think Jagex believes this, too, since they are telling us that they will have someone look at it.

17-Oct-2017 18:36:07

baketamon
May Member 2017

baketamon

Posts: 216Silver Posts by user Forum Profile RuneMetrics Profile
(edited post above)

Thanks, for the information Malua. I still think there is something wrong with the system in general though, because Jagex tells you in their message, a staff member will look at the appeal. This is not true, as none of my appeals have been looked at by a staff member. I feel like I should get the appeal looked at, as I think I am only off in the information by a month, or some numbers. I think Jagex believes this, too, since they are telling us that they will have someone look at appeal.

17-Oct-2017 18:39:29

Skod River
Nov Gold Premier Club Member 2009

Skod River

Posts: 2,639Adamant Posts by user Forum Profile RuneMetrics Profile
Bakemonster7.

Well if you get past the Auto Check , did a Staff member look in to it, so please see what the reason are for a denied reply.

If it gets denied pretty fast below 30 min, did it not get past the Auto check.
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17-Oct-2017 19:17:02

baketamon
May Member 2017

baketamon

Posts: 216Silver Posts by user Forum Profile RuneMetrics Profile
No, I never made past the auto-check. Jagex still says though that a staff member has checked the appeal. This is all I am asking for, and why I posted this thread. I want to have someone at Jagex look at my appeal, since it is what they said would happen.

17-Oct-2017 20:47:21

Skod River
Nov Gold Premier Club Member 2009

Skod River

Posts: 2,639Adamant Posts by user Forum Profile RuneMetrics Profile
Before it comes to a Staff member , do it need to get past the auto Check.

To my understandings to get by that is to have at least 2 things correct out of 4 (key pieces)

Let's say you have log in name correct , The oldest password you remember, creation Date/year/ month.

Isp providers you used back then.

Please Remember information you use her before ban , are not to good use , you need older stuff :)
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17-Oct-2017 21:03:20

Malua
May Member 2006

Malua

Posts: 23,893Opal Posts by user Forum Profile RuneMetrics Profile
I know the wording of the 'deny' email is not correct when the recovery has not been checked by a human before the 'deny' is issued.

The computer is there to field all recovery applications that stand no chance of success so that they don't waste JMod time.

JMods will not assist a recovery until it can pass the computer check - it we manually flag a particular recovery that has not passed the computer check, the JMod will bounce it straight back.
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17-Oct-2017 21:55:52

Chow Chow
May Gold Premier Club Member 2006

Chow Chow

Posts: 8,405Rune Posts by user Forum Profile RuneMetrics Profile
When a recovery request is submitted, the information you provide in the text boxes (outside of the Other Details section) is reviewed by Jagex's database. At least some of this information is required before the Other Details section is reviewed. If a large amount of that information is incorrect or too recent (ie. last week vs. last year vs. 5 years ago), then it'll weaken your recovery request.

It's also important to not that even if a JMod were to review the recovery request pre-checks, they'd see the same information that their automated system compared and would ultimately be denied for. This means that your information is lacking, incorrect and/or too recent to meet their recovery guidelines, JMod or not.

So, I'm afraid that you need to improve on the information you provide.
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18-Oct-2017 05:18:54 - Last edited on 18-Oct-2017 05:38:20 by Chow Chow

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