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Lost Levels and Items

Quick find code: 408-409-2-66091787

OdgerSune
Mar Member 2019

OdgerSune

Posts: 3Bronze Posts by user Forum Profile RuneMetrics Profile
Hello, I recently started playing Old School Runescape again and decided to pay for a membership. After paying for the three month membership subscription I lost everything and am sent to tutorial island upon login. My account had somewhere above 900 overall levels, a 50 something combat level, and over 400 items in the bank. I can not for the life of me find out how to retreive my account. Davis

25-Mar-2019 19:49:28

Runefloors
Feb Member 2019

Runefloors

Posts: 1,288Mithril Posts by user Forum Profile RuneMetrics Profile
Hiya, [#324ZLL0S7] :)

You sure you haven't mixed between OSRS and RS3? Jagex doesn't delete accounts. Try and check out this support article: Dude... where's my stats?

Also if you find that your account is infact on RS3, you're able to transfer the membership from your account on OSRS to your RS3 account assuming it's unused. You can do that by going to this support article: Bought membership on the wrong account and follow the instructions there.

25-Mar-2019 20:06:34

OdgerSune
Mar Member 2019

OdgerSune

Posts: 3Bronze Posts by user Forum Profile RuneMetrics Profile
I am sure it is OSRS, but i was logged on on my phone and activated a 7 day free trial of membership, then got home and decided to play on my laptop. That's when I was forced to start over Davis

25-Mar-2019 20:18:47

Malua
May Member 2006

Malua

Posts: 30,468Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
OdgerSune


Are you using an iOS mobile?
Did you pay for the three months while logged in through your mobile or logged in through your pc?

It sounds like there is a login difference between the game you are accessing with your mobile and the game you are accessing with your pc.

If you downloaded mobile RS onto an iOS mobile device the login screen should have two options:
* continue with Game Centre
* continue with RunesScape account
Which one do you click when using your mobile?
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25-Mar-2019 21:48:37

Malua
May Member 2006

Malua

Posts: 30,468Sapphire Posts by user Forum Profile RuneMetrics Profile
No, there is a reason, this does not happen just because you are SOL:
"My account had somewhere above 900 overall levels, a 50 something combat level, and over 400 items in the bank. I can not for the life of me find out how to retreive my account."

Try the tools on the Forgotten login support page.

Do you remember the display name of the account that had the 900 overall levels?
It definitely isn't 'OdgerSune'.
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26-Mar-2019 21:44:56

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17-Apr-2019 18:34:26

Vlumondoxa
Mar Member 2019

Vlumondoxa

Posts: 983Gold Posts by user Forum Profile RuneMetrics Profile
Hey vva_9eNTQLS,

Please make a new thread in the Community Led Account Help Forum instead of hacking another topic. We're happy to assist you in your own thread.

Thank you.
I don't have a signature, but wanted to have some content here.

17-Apr-2019 19:39:43

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