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HELP! HELP! Was just HACKED

Quick find code: 408-409-569-66091688

730073
Mar Member 2019

730073

Posts: 2Bronze Posts by user Forum Profile RuneMetrics Profile
I fell for a phishing scam and they are currently logged into my account right now. I changed my password and added the authenticator but I can't boot them off of the account. I don't know what to do :(

24-Mar-2019 21:30:25

Runefloors
Feb Member 2019

Runefloors

Posts: 1,288Mithril Posts by user Forum Profile RuneMetrics Profile
Hiya, 730073 :)

''If you have control of your account recovery email...

Locking your account:
Ľ Click here to immediately jump to the account recovery page.
+ Entering your login name and solving the puzzle will send your registered email a link.
+ Simply click the link in the email you recieve to set a new password.
= The hijacker will be kicked out of the account, allowing you to log in and continue playing.

This will not work if there are server issues.
You must use the account recovery option. Normal password changes are not the same.
'' - From the Boot/Lock your Account [Info] thread by Iceberg

Unfortunately Jagex doesn't refund lost items due to hijack :/

Also you might want to look into:
1. Securing your computer
2. Securing your account to make sure you didn't get a virus or for tips that will help you avoiding this from happening again.

Also here's additional information regarding suspicious emails, should you be uncertain regarding the realness of any mails you might recieve in the future claiming to be from Jagex: Suspicious emails

25-Mar-2019 01:52:49 - Last edited on 25-Mar-2019 01:53:29 by Runefloors

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25-Mar-2019 02:44:43

Pescao6
Aug Member 2007

Pescao6

Posts: 8,057Rune Posts by user Forum Profile RuneMetrics Profile
730073 said:
I fell for a phishing scam and they are currently logged into my account right now. I changed my password and added the authenticator but I can't boot them off of the account. I don't know what to do :(

It's my understanding that changing your password should boot them off the account. O_o

730073 said:
is there a way for me to recover 10m? that was my whole bank

Nope, Jagex doesn't return lost items due to hijacking (Ref).
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26-Mar-2019 04:49:15

SkodáRiver
Nov Member 2009

SkodáRiver

Posts: 5,999Rune Posts by user Forum Profile RuneMetrics Profile
@Pescao6.

Well if OP just used the advice Changing your Password , would that not boot any one off , but if OP used the Reset your password instead it would :)
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26-Mar-2019 10:20:30

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