News

Customer Service Week - Blog and Q&As

Here in the UK, it's National Customer Service Week. With this in mind, we wanted to share the awesome work our Customer Service guys and girls have been doing over the last year, and open up for your feedback in a series of Q&A events.

RuneScape Customer Support Stats Infographic

Click image for full-size version

This week, we'll be running a series of customer support-related Q&A sessions, competitions and surveys, all aimed at making you aware of how we work, and getting your thoughts on how we can improve.

Read Mod Kelvin's blog now for an under-the-hood look at RuneScape Customer Support, and browse the timetable for a Q&A event that suits you, should you have any questions.

Day Theme of the Day What's Happening?
Tuesday 7th Oct Under the Lid of RuneScape Support
  • Blog post about our service
  • Social media Q&A/AMA session - Blog Post - 5pm UK time
Wednesday 8th Oct Meet the Team
  • Meet the Team - forums
  • Meet the Team - wiki page
  • Support Centre Wiki Quest Competition
  • Reddit/Forum/Facebook Q&A/AMA - Account Recovery, Security and Self-Help Tools' - 6pm UK time
Thursday 9th Oct Your Feedback
  • Feedback survey
  • Q&A/AMA - The Offence System - 6pm UK time
Saturday 11th Oct RuneFest
  • Meet the team in person!

Visit our Customer Service Week Page for full details of each event.

We're looking forward to getting to know you all better, and showing you what goes on behind the scenes here at RuneScape Customer Support.

The RuneScape Customer Support Team