News

Customer Service Week

It's that time of the year again – National Customer Service Week!

This means a new exclusive version of The Drop, a first-of-its-kind Customer Service live stream, daily in-game events, Forum Q&As, Reddit AMAs, Twitter 'Day in the Life' stories and a whole load more.

We really want to celebrate the work our 24/7 Customer Service team do here at Jagex to support RuneScape. Those keeping your accounts secure, the game safe, resolving your issues, replying to queries & tweets, working with the development teams to drive game improvements and fixes… to name just a few of the things they do.

Infographic - Support Stats

This year we're going bigger. We want to invite you into the wonderful world of service, allow you to explore exactly what we do and how we do it. With activities and events crammed into each day this week, there's going to be something for everyone. Take a read of Mod Kelvin's blog for a state-of-the-nation overview of Customer Service, then jot the schedule below into your calendars!


Monday 5th October | We are Customer Service

  • Blog post
  • Forum Frenzy: CS staff active on forums
  • Twitter Day in the Life: @JagexKelvin
  • Castle Wars Event: 13:00 & 20:00 game time, World 24

Tuesday 6th October | Questions, questions

  • Twitter Day in the Life: @JagexChelle
  • Reddit AMA at 17:00 game time
  • Forum Q&A at 17:00 game time (General forum)
  • Hide & Seek event at 15:00 & 20:00 game time, World 24. Hints provided by @JagexSupport

Wednesday 7th October | We're Live on Air

Thursday 8th October | The Drop & Q&As

  • Twitter Day in the Life: @JagexBeno
  • Reddit AMA: Offence System, 16:00 game time
  • CS The Drop Launch: 18:00 game time, World 24
  • Fist of Guthix Event: 10:00 game time, World 81 & 19:00 game time, World 92

Friday 9th October | The Drop & Fight a Boss

  • Twitter Day in the Life: @JagexSween
  • The Drop - All Day!
  • Fight a Boss: 13:00 & 20:00 game time, World 24

Saturday 10th October | Weekend Madness

  • Twitter Day in the Life: @JagexLeigh
  • The Drop - All Day!
  • In-Game Event: 17:00 game time, World 24

Sunday 11th October | Weekend Madness

  • Twitter Day in the Life: @JagexTron
  • The Drop - All Day!
  • In-Game Event: 17:00 game time, World 24

As you can see, we've got a pretty hectic schedule! If you're a regular forum user or check up on the latest Twitter news, you'll no doubt see a flood of new JMod faces posting, tweeting & commenting around. They'll also be wandering around Gielinor talking to 'Scapers at all times of the day across multiple worlds. Be sure to say hi if you spot one!

See you at Castle Wars!

Mod Kelvin
Head of RuneScape Customer Support