As you play RuneScape, you may occasionally come across other players whose behavior is inappropriate, offensive, or dangerous to the well-being of others. This guide will explain how you can report this conduct to Jagex, as well as elaborate on how the abuse reporting system works and offer some pointers on how to submit accurate reports.
For the official Jagex page on this topic, which provides an overview of the system, look at their page on Reporting.
Understanding the evidence captured by the main types of abuse reports will help you understand how to use this system.
Abuse reports for Macroing and Bug Abuse send substantial records of the reported player's in-game actions to Jagex for further investigation.
Reports for macroing are generally not investigated individually, but instead are added to a "heat map" which Jagex watches closely to find botted locations and monitor them over time. Jagex uses these reports to help them develop systems-wide solutions to eliminating groups of bots all at once via Botany Bay. This can take some time, so don't expect your macroing reports to be looked at within a day or even a week.
If you report someone for bug abuse, you will be asked if you want to submit a bug report. Doing so is a good idea since it will allow you to further explain what portion of the game is being abused.
Reports filed under any other category are text-based. These reports include the following evidence:
If multiple players report the same person, a system links all these reports together so that Jagex still sees one report even though evidence comes from multiple people. In this case, Jagex staff members can also see the number of times the player has been reported.
It's a good idea to personally report any rulebreaking you see. Getting other people to report someone will usually not add any more evidence for Jagex to look at, especially if those people did not see the abuse themselves, since this is not included in their reports.
After a report has been sent, Jagex staff members review this evidence and take action as necessary. Remember that your own chatting history is included with your abuse reports -- if you have been breaking rules yourself, Jagex may action against you too!
Reports by player moderators gather the same evidence and operate in the same way. However, moderator reports are checked faster by Jagex, and can potentially carry a 48 hour mute if a serious rule has been broken. Player moderators can't report abuse they haven't seen, so if you see a player break a rule its best to report it yourself as calling for a player moderator to report won't have any additional effect.
More information regarding the abilities of player moderators can be found in the Player Moderators article.
There are a few different ways to select a player to report. Each has pros and cons. I will explain these methods here and offer some thoughts on when you might use each one. There is no limit on the number of reports you can send, but you're expected to use good judgment and only report genuine rule-breaking when you see it.
When you click this button, you will be brought to a window which shows all of the recent text you've seen (including public, private, clan chat, and friends chat). To report a line of text for breaking a rule, simply click that line of text:
One of the advantages of using the report button, as opposed to the methods below, is that it freezes all the recent text in that window. This will give you some time to hunt down the specific line which broke a rule. If you are in an area where people are speaking a lot, such as at the Grand Exchange, it may be difficult to try to right click the text in your chat window because it is flying by so quickly (more on this later).
A disadvantage is that this button can only be used to report text-based offenses. If you wish to report someone for botting or bug abuse, you will need to use one of the methods below.
An advantage of this button is that it can be used to report both text-based and non-text based offenses. You can actually report any player in the game for botting or bug abuse from the lobby -- even if they are logged out! This can be quite useful if you have reasonable suspicion that someone is breaking one of these rules, but you can't find them in-game in order to report their behavior.
One disadvantage is that it may be difficult to precisely type a player's name if it is confusing or contains a large number of characters which look very similar to one another (e.g. something like 00OO0lI1Il).
The right click option on text is really convenient to quickly report any line of chat, although it can be difficult to pick the right line when you are standing in very busy areas because the chat can move very quickly. If using this method, always check that the correct name is listed in the report screen.
The primary means to report botting or bug abuse is by simply right clicking the players in question, making these reports quick and easy.
Because of the ease with which it allows you to report offenses, I recommend keeping right click reporting enabled.
After you have selected a player or line of text to report using any of the methods above, you will be asked to select the rule that has been broken in a new window. If you realize you've made a mistake, you can also cancel your report at this point.
Reporting in Old School RuneScape is a little bit different than reporting in the main game as the report interface is different (it uses the interface that was present in 2007 when that version of the game was live.
Right click reporting does exist in Old School RuneScape (it is enabled by default) however it can be toggled by right clicking the red report button and selecting the toggle option.
A player can then be right clicked in the normal manner and a report option will show, which operates just like it does in present day RuneScape.
Upon either choosing the Report button at the bottom of the screen or right clicking a player you will be presented with the Old School RuneScape reporting screen:
A few of the categories on the regular report screen are not present on the Old School Report screen. With that said...
Remember that the ignore list is basically your own personal mute button. If a player is bothering you, but his conduct really doesn't break any rules, ignoring them often the best way to resolve the situation. You can right click any player's chat and pick the ignore option (instead of Report) to do this in two clicks. Here are a few instances where that's a good idea.
Occasionally, you may find people spamming the text window by repeating themselves rapidly (e.g. advertising a service like a trade). This isn't reportable unless you feel they are really starting to disrupt your ability to play the game. The ignore list solves this problem handily.
However, if you think someone is using an autotyper to repeat certain lines of text very rapidly, you should report them for Disruptive Behavior, making sure to report after you have seen multiple lines of text so that plenty of evidence is available for the JMods actioning your report.
You may also find players advertising trust trades, such as gambling or doubling money. Trust trading is NEVER a good idea. Many of the players asking you to participate in these trust trades will try to scam you.
But trust trading is not against the rules -- so unless the report captures evidence of you being scammed, it is difficult for Jagex to take action against them. The best thing to do is simply not participate in these activities. These players make great additions to your ignore list.
Please note that in game gambling is now against the rules and can now be reported in game.
The same issue with trust trading applies to luring. If someone is making blatantly false statements in order to lure you to a dangerous area, then by all means report them for scamming.
But killing people in the Wilderness or Clan Wars is not against the rules, and it's not against the rules to ask people to come to a dangerous area. You will see warnings before you enter any dangerous PvP area. You should not take any items into these places if you are not willing to lose them.
There's no reason why anyone would require you to journey to a PvP location in order to do something -- whether this is trading, holding a drop party, or even making a Youtube video. If anyone tries to convince you otherwise, simply add them to your ignore list.
Sometimes you will find people who are generally annoying but not really offensive. If someone is calling you a noob or asking if you are mad, this is not seriously offensive or threatening language. Instead, this is a great opportunity to add them to your ignore list.
Also, remember that ingame actions are not included with any report type except bug abuse or macroing. If someone is disrupting your gameplay by mining ores you want, or stealing monsters away from you, the best thing to do is simply switch worlds.
Simply because Jagex has no evidence for it, you cannot report players for behavior that has taken place outside of Runescape. If someone is harassing you outside of the game, it will not help to report their ingame account for abuse because Jagex can do nothing about it -- unless, of course, the harassment continues in Runescape. You will need to raise this issue with relevant authorities in real life (parents, police, teachers, etc).
In the reporting interface, you might have noticed that there are question marks above each of the 'Honor,' 'Respect,' and 'Security' reporting categories. Clicking these buttons will bring up a brief set of reporting guidelines related to the different rules in each category. For your reference, I have copied these Jagex-written guidelines here (word for word).
An item scam is defined as cheating another player during a trade. We don't consider it a scam to ask for large amounts of gp for an item, but it is not in the spirit of the game to overprice an item. It is your responsibility to make sure that you are paying a good price.
Asking for someone else's bank PIN or recovery answers is just as serious as asking for a pass(*)word; giving out your bank PIN allows other players access to your bank space. Never tell another player your pass(*)word, PIN number, or any other account securtity details.
If you notice a bug, please report it to us straight away. If, after noticing a bug, you continue to exploit it, you are likely to have action taken against your account.
There are no cheats for any of our games. Anyone that approaches you in-game to offer you cheats should be reported under "Encouraging Rulebreaking."
Don't encourage rule-breaking, such as encouraging someone to try real-world trading, scamming, or exploiting bugs.
You should not swap your account with another player, or share your account with anyone else. Sharing your account makes it less secure, and is also unfair to other players.
There's no need to report anyone for using the term 'noob,' it simply means 'new player.'
Seriously offensive language includes racism and chat of a sexual nature.
You don't need to report players for using abbreviations such as 'lmao,' 'wtf,' 'gtfo.'
You shouldn't report any chat that has been starred out (like this: ****), as the censor has prevented anything that may have been offensive from being seen.
Solicitation includes asking for a boyfriend or girlfriend in-game.
Disruptive behavior includes flooding the chat window with lines of unnecessary chat, but only if you feel it's impairing your gameplay.
Beware of context when reporting players for real-life threats: they could be talking about in-game combat!
Giving out your contact information in-game can put the security of your account at risk. There are some unscrupulous people out there, so, to protect your account and your privacy, it makes sense not to give your details to anyone you don't know.
Contact information includes: full name, email address, instant messenger screen names, telephone numbers, your home/work address or age.
Promoting a non-Jagex website in the forums or in-game could get you banned, even if you post the URL for your clan's site. We understand this rule may cause some inconvenience, but we want it to be impossible for people to send players to scam sites.
Telling people that you have reported them is generally a bad idea. It tends to provoke flaming, make people angry, and generally make a situation turn from bad to worse. Instead, simply submit your report and don't comment on it.
Jagex will check the report. If a rule was broken, they will add an appealable offense with evidence to the reported player's account. Punishments for ingame offenses can range from temporary to permanent mutes, and temporary to permanent bans. For more on bans, mutes and offense appeals, see my other guide.
After you have reported someone once, there is no need to continue reporting them, unless you feel that a second report would add a substantial amount of new evidence that Jagex should look at. They have your report and will get to it as soon as possible.
There is no other way to alert Jagex to rulebreaking behavior ingame. Posting names of bots/scammers/bad people on the forums doesn't help at all, and is actually against forum rules. Jagex does not accept videos or screenshots as evidence of abuse; such evidence could be edited or falsified to show a situation different from what actually happened.
Jagex will not contact you about the outcomes of your abuse reports. This is partly because they receive hundreds of thousands of reports a week, and partly to protect the privacy of the players that you have reported. They will take the appropriate action against players based on evidence in your reports.
While it may be frustrating to discover that a player whom you reported is not muted/banned after some time, realize that Jagex can only take action against players with hard evidence to back it up, and that the evidence-gathering process can take a while, particularly for offenses like macroing. You may be unaware of any action that was taken against that person, including temporary mutes/bans.
If you have reported someone accidentally, don't worry about it. Jagex understands that people misclick and make mistakes. They will be able to close your report without taking any action. You will not get in trouble for making a mistake now and then, unless you are deliberately flooding their system with multiple false reports.
Also, if you have reported someone under the wrong category, it's not a big deal. Jagex will see which rule was broken when they read the report, and they can still take appropriate action against the rulebreaker. There is no need to re-report if you have sent a report under the wrong category.
Due to technical limitations of the reporting system, players with offensive names must have spoken in the last 60 seconds before you are able to submit an abuse report against them. If this is preventing you from reporting someone with an offensive name, you may email the name to firstname.lastname@example.org.
I hope this guide helped you understand how to bring Jagex's attention to rulebreaking situations ingame! As mentioned above, if you have questions about this guide, feel free to ask here.
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