RuneScape Wiki

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Account Help

Known Issues & Customer Service Notices
Known Issues:
  • We are currently experiencing some issues with the Recruit a Friend service, where the recruiter may not be awarded with their free month membership once the recruitee creates their subscription. Rest assured this is something we are working to correct and hopefully will be fixed shortly.
  • The PayByPhone payment service is temporarily unavailable. We're currently working to restore service through an alternate payment provider. Please do not call any of our paybyphone numbers at the moment as you may still be charged. There are a wide variety of quick and easy alternate payment options available to check out on the subscription page - be sure to take a look!
Customer Service Notices:
  • We are experiencing issues with AOL/AIM email accounts where players are not receiving password change requests, email change requests and JAG related emails.

    We ask players who have these email addresses to navigate to the contact us page, where they will be able to find our contact details, and email us from their AOL/AIM account with an alternative email address. We will be able to register an alternative email address to account to solve this problem.


Choose from the options below or click here to contact us.

  1. Jagex Account Guardian

    1. Understanding JAG and getting started

      1. What is Jagex Account Guardian?
      2. How do I enable Jagex Account Guardian?
      3. Where do I manage my Jagex Account Guardian settings?
      4. When will I be asked to enter my security questions?
      5. Why can't I make any changes to the Jagex Account Guardian for 24 hours?
      6. Can I apply Jagex Account Guardian to more than one Runescape account?
      7. Do I need to have a registered email address to use Jagex Account Guardian?
      8. I have another question about Jagex Account Guardian.
      9. How does Jagex identify devices?
      10. How do I disable Jagex Account Guardian?
      11. Where can I get more information on the Jagex Account Guardian?

    2. JAG Security Questions

      1. What happens if I forget my security questions?
      2. When making changes to JAG, will the security questions always be asked in the same order?
      3. What happens if someone logs into my account on a unauthorised device?
      4. What happens if someone steals my password and I have Jagex Account Guardian enabled?
      5. What happens if someone else learns my security questions?
      6. What happens to my recovery questions and answers?
      7. Where can I get more advice about keeping my account secure?
      8. If I disable and re-enable JAG, do my questions stay the same?
      9. I would like different security questions than those currently on JAG?

    3. JAG Device Management

      1. How do I add devices to Jagex Account Guardian?
      2. How do I delete devices from Jagex Account Guardian?
      3. Can I temporarily add a device to Jagex Account Guardian?
      4. How many devices can I add to Jagex Account Guardian?

    4. JAG - Email Related Questions

      1. What happens if I lose access to or forgot my registered email address?
      2. I haven't received my validation email, what can I do?

  2. I Can't Get Into My Account

    1. Forgotten Login Details

      1. I've forgotten my password and have a registered email.
      2. I've forgotten my password and don't have a registered email.
      3. I've forgotten my email.

    2. Can't Access My Email

      1. I can't access my email address.

    3. Unable To Get Into Game

      1. Tech issues.
      2. I'm in negative credit.
      3. My password appeals are being denied.
      4. My account is banned.

  3. Registered Email Issues

    1. Automated Email Recovery

      1. I am not receiving my recovery emails.
      2. I want to recover my account password using email recovery.

    2. Adding And Managing An Email Address Linked To Your RuneScape Account

      1. I want to change my email address.
      2. I want to add an email address to my RS account.

    3. I Don't Know Or Can't Access The Email Attached To My RuneScape Account

      1. I have no access to my email address.
      2. An intruder has changed my email address.
      3. I have forgotten my email address.
      4. Email template to contact Jagex Customer Support if you can't access your registered Email.

    4. Security Advice For Email

      1. Phishing.
      2. How to protect your email address.

    5. Adding And Managing An Email Address Linked To Your RuneScape Account

      1. Can I register the same email addresses to multiple RuneScape accounts?

  4. Keeping Your Account Safe

    1. Added Security Features For Your Runescape Account

      1. Registered email.
      2. Bank PIN.
      3. Recovery questions.

    2. Account Security Advice

      1. Top security tips.
      2. PC security.
      3. Phishing.
      4. Scams.

    3. Keeping Your Password Secure

      1. Passwords.

    4. Staying Vigilant Of Security Risks

      1. YouTube/Skype/Live Streaming links.
      2. Botting and macros.
      3. Buying accounts, items or gold.

  5. Account Settings

    1. Managing Your Account

      1. Changing your password.
      2. Display Name.
      3. Associating/Disassociating a Facebook account.
      4. Recovery questions.
      5. Account deletion.
      6. Add or change an email.
      7. Messages from Jagex.
      8. Change bank PIN.

    2. Forgotten Login Details

      1. Forgotten email addresses.

    3. Payment Related Questions

      1. Negative credit.
      2. Billing issues.
      3. Add membership.

    4. Loyalty And Recruit A Friend Scheme

      1. Loyalty points.
      2. Loyalty rewards.
      3. Recruit a friend.

    5. Technical Issues

      1. Tech issues.

  6. Tell Jagex About

    1. Difficulty With Website or Game Features

      1. Problems with the RuneScape wiki.
      2. Problems with the RuneScape forums.
      3. Problems with the game.
      4. Bug/Tech Issues.

    2. Interacting With Other Players

      1. Reporting a player.
      2. Scams.

    3. Changes To Your Account

      1. Lost Items.
      2. Stat rollbacks.
      3. Offence appeals.

    4. Online Safety

      1. Online safety.

    5. Suspicious Emails

      1. Phishing.

    6. Feedback and Recommendations

      1. Feedback on the team.
      2. Suggestions.

  7. General Account Query

    1. I Couldn't Find The Answer I Was Looking For

      1. I have a query that I can't find an answer to elsewhere.

  8. Old School RuneScape

    1. Click to find out more

      1. I had an account in 2007 but have forgotten my password
      2. I had an account in 2007, forgotten my password and there is a registered email on the account
      3. My password appeals for my old account are being denied