Known Issues & Customer Service Notices
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Known Issues:
- The PayByPhone payment service is temporarily unavailable. We're currently working to restore service through an alternate payment provider. Please do not call any of our paybyphone numbers at the moment as you may still be charged. There are a wide variety of quick and easy alternate payment options available to check out on the subscription page - be sure to take a look!
Customer Service Notices:
- We are experiencing issues with AOL/AIM email accounts where players are not receiving password change requests, email change requests and JAG related emails.
We ask players who have these email addresses to navigate to the contact us page, where they will be able to find our contact details, and email us from their AOL/AIM account with an alternative email address. We will be able to register an alternative email address to account to solve this problem.
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Here are the various ways that you can contact Jagex Customer Support.
Password Recovery
To recover your account password click here.
For information on how to recover your account and the account recovery system please go here.
Support Centre
Check out our Support Centre where 97% of people find the answer they're looking for.
Postal Address
Jagex's registered address is:
Jagex Ltd.
St. John's Innovation Centre
Cowley Road
Cambridge
CB4 0WS
United Kingdom
Our VAT number is 791 951 784.
Account Help Email Support
If you still have the need to get in contact with us, you can do so by emailing accounthelp@jagex.com for any account related queries. Please make sure you put the issue you are experiencing in the subject line and we will be delighted to help you.
Account Help Team Feedback
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