- RuneScape Wiki
- Account Help
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- August 2014 - We're aware that some players are experiencing lag or slow loading times in-game and on the website. We're working on getting this fixed and appreciate your patience whilst this is sorted.
- August 2014 - Boku payment services are not currently available for players from New Zealand. Boku are currently investigating some issues they are experiencing, we recommend that you take a look at alternative methods until this issue is resolved.
- August 2014 - Ultimate Game Card, a PayByCash payment method is being withdrawn by PayByCash. This means they will be removed from sale and must be redeemed by September 30th, 2014. For more information, check this page.
- August 2014 - We have noticed that some of our emails are ending up in Spam/Junk folders. To resolve this issue, please be sure to add 'firstname.lastname@example.org' to the safe sender list on your email provider, as any future emails will then land in your inbox.
- I can't log in
- I forgot my account password
- I can't change my password
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- I think someone else has access to my account
- I'm encountering a technical issue preventing me from logging in
- My account is in negative credit
- RuneScape Authenticator
- Account security advice
- Managing your account settings
- Change your password - With a registered email address
- Change your password - Without a registered email address
- Add or change your email
- Change character name
- Bank PIN
- Recovery questions
- Facebook login & account association
- Messages from Jagex
- Your account status
- Offence appeals
- Stat rollbacks
- Disabling an account
- I lost my items
- Character names
- Jagex Account Guardian
- Device management
- What's happening with JAG, now the Authenticator is out?
- JAG security Q&A
- General JAG Q&A
- My account has been banned
- I have in-game content suggestions!
If you were unable to find an answer in this section, please check out the other areas of the Support Centre via the footer below.
|Game Guide||Support Centre|
|All you need to know, and more, about the game world. How to get started and how to develop your character.||Need help with your account? Perhaps the game won't run for you? Help can be found here.|
|Scribbles & Sketches||The Community Hub|
|Artwork, fan fiction and arts and crafts are found in this section.||Confused by templates or want to contribute but not sure what to do? Check here for details on the RuneScape Wiki editing community.|
Report a wiki page
If you have identified content on the wiki that breaches the wiki policies or RuneScape rules it is possible for you to resolve this by editing/updating the content.
However if you feel that a user has seriously breached our rules or editing policy and this requires urgent attention from a member of staff, then please specify the issue from the below categories: