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I cannot access/forgot my registered email

Service status:

  • September 2014 - Some players may not be receiving emails relating to JAG services. We are isolating the issue and have a tech team working on a solution, in the meantime we apologise for any inconvenience caused. JAG is still protecting accounts and only situations involving changes to JAG which require receipt of an email from us are affected.
  • September 2014 - Ultimate Game Card, a PayByCash payment method is being withdrawn by PayByCash. This means they will be removed from sale and must be redeemed by September 30th, 2014. For more information, check this page.
  • September 2014 - We have noticed that some emails are ending up in Spam/Junk folders. To resolve this issue, please be sure to add 'support@jagex.com' to the safe sender list on your email provider, as any future emails will then land in your inbox.
  • September 2014 - We are aware that Canadian and New Zealand players are not currently able to use BOKU to make payments. In the meantime, please use an alternative payment method.
  • September 2014 - Rogers Communication in Canada have withdrawn support of any Premium SMS services as of August the 31st. As such, we will be unable to take mobile payments from Rogers phones after this date. Please make use of the alternative payment methods available.

If you have tried to change passwords on your account, but for some reason cannot access your registered email, or if you have simply forgotten your registered email, please select from the options below:

I have forgotten which email is registered on my account
I have forgotten the password to my registered email
My email has been deleted/no longer in use
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