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Support - Changing display names

What Changes are You Making to Character Names?

The RuneScape team have been hard at work and have listened to our community. Looking at old accounts that no longer play the game and names that have fallen through the cracks of Gielinor, we are releasing over 50 Million names into the community for all members to take advantage of.

In addition, with the release of this many names, we are giving players the ability to redeem one Bond for a Character Name Change which will give you the opportunity to change your name immediately, even if you have already changed it recently.

It is worth noting, that when redeeming a Bond to change your Character Name there is no guarantee that you will be able to change your name to the name you want, as that name may not be available.

How / where do I redeem my Bond to change my Character Name?

Before you can redeem your Bond you will need to log into a members world.

There are then two ways that you are able to exchange a Bond and change your Character Name.

PS CNC Bond Menu.jpg
Extras Menu screen

The first option is by clicking on the 'Extras' button on the ribbon. Clicking on this section will open the RuneScape Bonds interface which will provide details on how many of your RuneScape Bonds are tradeable or untradeable; and also has a button for redemption. Note that, if you wish to redeem a RuneScape Bond it needs to be in your backpack.





PS CNC Hero change menu.jpg
Hero interface

The second method of changing your Character Name is by visiting the hero interface and switching to the summary page. From there click the ‘Change Name’ button that is above your avatar.

Please note that if you have a Bank PIN activated, you will be asked to enter this when redeeming RuneScape Bonds.





If you have recently changed your Character Name you see this screen. It will tell you how long you can wait to change your character name for free and let you know how many Bonds you have available in order to change your name early.

Once you have redeemed your Bond you will go through the Character Name selection where you can enter the name you would like and check its availability. If the name is not available, suggestions will be given. Remember, Character Names can be a maximum of 12 characters long.

It is worth noting, that when redeeming a Bond to change your Character Name there is no guarantee that the name you want will be available. This does not stop you from choosing a variation and other names will be suggested to you as well. Please be aware that you are redeeming the Bond for the ability to change your Character Name, you are not buying a name with the redeemed Bond.

I bought a Bond to get a character name change, but can’t use it as I am not level 1000?

RuneScape Members with a level of 1000 or higher will have the opportunity to grab a newly released name in the first 24 hours of the names being released and then all members will be able to get involved and change their name. This means that if you have purchased a Bond or Character Name Change and are finding you are unable to use it instantly, you will be able to use it 24 hours after the latest batch of names is released. Please remember that purchasing a bond does not guarantee the purchase of a certain name.

Players do not have to be level 1000 to change their name. As long as you are a RuneScape Member you can take advantage of the newly released names, 24 hours after each batch of names is released.

Can I use my monthly name change from my members benefits as soon as a batch of names is released?

After each batch of names is released, players who have a level of 1000 or higher will be given 24 hours in which to change their Character Name. All other RuneScape members will then be able to redeem a bond for a Character Name Change or use their monthly Character name change in order to choose a name from the latest batch.

When will the released names become available?

As our Players are aware, we are keen to always keep RuneScape a growing and organic game and want our community to enjoy the experience. Releasing 50 million names all at once would likely cause some player disruption so we will look to release the names in small batches starting from late July 2014 and running through to the end of August 2014 when all 50 million names will have been released.

Can I check name availability?

We're always looking for ways to improve things, so in response to player feedback, we’ve tweaked the process related to changing your character name.

The list of character names will be published in a newspost on the Runescape.com homepage as well as the forums. These lists will be made available at the same time that the names are released. Check the list out for a little inspiration, but bear in mind that it will quickly become out of date as character names are taken.

As we are publishing the list simultaneously with the release we have disabled the name checking function on the website in order to improve performance. This is different from what players have been able to do previously so please be aware this is a conscious change we have made to enhance the process for you and that you do not need to contact us about it being a potential bug.

If you choose a name that is not available or taken then you will still be notified of this when you attempt to use your Character Name Change.


Why is the name I want not available?

You may be unable to choose certain names due to them being already taken or being blocked by our filter for being offensive to other players in the community.

When you attempt to change your character name you should be presented with some variations and alternative suggestions if the name you want is taken. In addition, there is nothing stopping you from trying to see if a different name is available before selecting it.

We have the check availability function before confirming your new name to help you with this.

Can I swap names between accounts I own?

No, you are unable to swap names between accounts.

Can you reserve a name for me?

We understand that with the release of millions of new names into the community, players may want to have more than one name attached to their account or may wish to reserve a name.

We are unable to reserve a name for players. Rather than contact us, we encourage players to use our new Character name change system if you wish to change your name and not miss out on one of the cool names being released. Some people add the names to their friend list, some check the availability after redeeming a bond

Our current reserve system where your old name remains linked to your account for a short time will remain in effect. This means if you have had a name for a few years and want to try out a new name then you will be able to revert back to your previous Character Name if you change it within the allotted time. You can revert back to your previous Character Name by waiting for the 28 day period or by using a Character Name change.

How do I purchase Bonds?

Please read our wiki article on how to obtain Bonds here

How much notice was given before releasing old Character Names?

We have spent a lot of time identifying the released names and have reached out to millions of players via email as well as releasing our news post and FAQ about the Character names that were going to be made available.

One of the requirements of releasing the old Character Names is that none of these names have played RuneScape for a substantial period of time.

If a Character Name has become available that you want we really encourage you to login and try to choose it.

What happens if I believe someone else has changed my Character Name?

We strongly advise all players to activate the RuneScape Authenticator to prevent someone accessing your account without your permission.

If you suspect someone has had access to your account and changed the name of your account, click here to start the process of recovering your account and changing your name.

Where there is clear evidence that the account has been accessed by a hijacker and we are happy that you have taken reasonable care to secure your account, we will do our best to return the name to your account.

As a member, can I still change my name every 28 days without spending a bond?

Most certainly, paying members can still change their names every 28 days as long as they have active membership. The new ability to purchase a ‘character name change’ will allow members to change their name more often, as well as allow our non-members to change character name if they spend a bond.

Has My Login name changed?

No.

All accounts created after November 2010 will continue to have their email login while older account will continue to keep their login name. This has not changed.

Have you thought about people 'sniping' names?

Yes, we wanted to make sure that when releasing these names, the genuine players of RuneScape have an opportunity to grab a cool new name. As such, we have put some pre-emptive measures in place to stop people being able to snipe names. If the name you are after is not available, it will be because a player has been able to get it before you legitimately rather than through sniping.

Whilst we can’t tell you what these measures are or how they work (we wouldn't want to give the game away), rest assured we have it covered.

Can I buy a name from another player with game GP / items?

There is no ‘safe’ way to transfer a name from one account to another, which means that obtaining a name from another player always carries the risk that the name you want is taken by somebody else before you get to put it on your account.

In addition, any agreement you make with another player which involves trading them GP or items for a name is known as a ‘trust trade’ – these type of trades often end up with one side of the partnership not keeping their side of the deal, so the buyer not only doesn’t get the name they wanted – they also lose any GP or items they traded for the name.

For these reasons we would always advise people to not purchase names from other players, it’s far better to choose a new name yourself without involving anybody else.

Can I buy a name with real world money?

In short ‘no’. If you purchase a name (or anything else) from another player using real world money you will be breaking our Real World Trading rule. Nobody has our permission to sell RuneScape account names and anyone involved in buying or selling account names will be deemed to be in serious breach of their agreement with Jagex, which could lead to all accounts used by that person being permanently banned.

Can I change back to my old name?

Yes! Provided the name you want to change back to is the last name you had and you have only recently removed it. You are free to go back to your previous name using the character name change function as normal and choosing your previous name in the same way that you would choose a new name.

Please note that to revert to your previous name you need to complete the character name change request using the website function available in your account settings. Currently it is not possible to change back to your previous name in game and if you try to do so you will receive a message that the name is not available.

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