RuneScape Wiki >> Support Centre >> Contact Us

The Customer Support team is here to ensure that you have the best possible customer service whilst playing RuneScape by providing coverage 24 hours a day, 7 days a week, 365 days a year for all of our players.

The quickest way to contact us is by the various ticketing systems, so if you can please use them rather than emailing us. Priority will be given to Members & urgent issues but we will get to all messages sent to us as quickly as is possible.

To report players for in-game behavior you will need to use the Report Abuse in the game screen.

For additional information to include when contact us by email please click on the links below

Billing Issues

Most queries that we recieve can be answered by reading the Billing Advice section of the wiki. Please consult this area of the wiki before you contact us as it is likely to get you the fastest response to your question.

If you do send an email to billingsupport@jagex.com using the following format will help us to get you your answer swiftly

Email Subject header - please use whichever of these is most appropriate for your query:

• Credit Card Payment/Declined Payment/New card/Unrecognised payment on your statement/Cancellation***delete where appropriate***
• PayPal/Declined Payment/Cancellation***delete where appropriate***
• Game Card/Pin problem
• Boku/Surfpin/paybysms/paybyphone
• Jcoins/negative credit
• Help with other payment methods

Information to include in the email:

• Your RuneScape username or display name
• Date and time of payment
• Any agreement ID numbers

If you have contacted us via a Billing Ticket the response will be sent to you via your Message Inbox.

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Technical Issues

The Technical Help section of the Wiki contains the majority of fixes and solutions to problems that people have with their computers when playing RuneScape. Searching through this section before contacting us is likely to give you the quickest respons possible.

If your problem is not covered in this section then if you choose to either consult with your Technical Forums or contact The Technical Support Team directly regarding your technical issue please remember to provide the following information:

• PC or Mac?
• Processor?
• System RAM?
• Graphics card (make and model)?
• Operating system (eg. Vista, XP, Linux, Leopard)?
• Internet browser (Firefox, IE 7, Safari)?
• Java version?
• Description of problem?
• When did the problem start?

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Report an Advert

If you wish to submit an Advert report then please remember to supply an Advert ID so that we can identify the ad in question. You can find this by clicking the question mark next to the offending advert to display this message. The ID will then be shown next to the yellow text at the top.

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Information for Parents

If you are a parent wishing to speak with us regarding any issue, you can contact us at parents@jagex.com.

If you are referring to a specific account, please make sure you include the username most importantly, but also anything else you think might help us.

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Information for Law Enforcement

If you are a law enforcement agency and you wish to contact us via the lawcontact@jagex.com you will receive an automated response detailing how to send us verification of your identity.

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Copyright Concerns

If you come across any content online that you believe to be a breach of Jagex copyright then please let us know by emailing copyright@jagex.com] Please make sure you include a link to the content you are reporting.

Account Help

If you have any further questions on account security and you cannot find the answers here or on the forums then please contact us at accounthelp@jagex.com. Remember to include the name of the account you need help with.

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