Help with other payment methods

The majority of our payment partners prefer to manage payment queries themselves - as a result, only they have access to your detailed information.

To get a speedy response to your payment problem, please use the most suitable support team from the list below:

1. Boku/PayByMobile/Text message: http://www.boku.com/help/customer-support/
2. Surfpin/PayByPhone: http://support.surfpin.com/home
3. PayByCash: http://www.paybycash.com/service/index.php
4. Wallie Card/paysafecard: http://www.wallie.co.uk/index.php?page=helpPage&mode=supportForm
5. Level Up!: https://www.thelevelup.com/contact
6. Direct e-banking: support@uk.clickandbuy.com or call at +44 (0)207 - 1539160
7. Giropay: https://www.giropay.de
8. Sofortüberweisung: https://www.payment-network.com/sue_de/general/kontakt_b2c
9. Ideal: Ideal allows you to check the status of your payment online here.

We do work closely with these teams, so you are welcome to forward their messages to our Billing Support Team for extra assistance.

Membership and Payment Problems

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