What is the Difference between a bug and a tech issue?
A technical issue is anything that is preventing you from being able to load, or play any Jagex products.
A bug is an error in the coding of the game that affects the way it runs. We consider a bug to be any piece of broken code that stops the game or website working as it should. An example of this would be: being awarded 10000XP instead of the usual 10 for completing a common task.
Bug Reports (may include but not limited to):
- Points in a quest where you can't continue due to a quest becoming impossible to complete
- Map areas where you can get stuck or that don't look quite right
- Graphical glitches such as animations not playing properly
- Spelling and grammatical errors
If you think you have found a bug you can find instructions for reporting it on the Bug Report form.
It’s really helpful if you make sure that when you report anything to us, you are using the right reporting method. That way, the reports go straight to the right people, and we can make the fixes we need to as soon as we can.
Back to the top
When do I report a bug?
If you feel a part of the game or the RuneScape website is broken or not functioning as it normally should, we would love to know about it so we can fix it as soon as possible.
Take a look at our Contact Us page if you have something you want to contact us about that isn’t bug related.
Back to the top
What is bug abuse?
Bug Abuse is the exploitation of an in-game bug that is used to gain an unfair advantage within RuneScape. If players take advantage of the bugs, it makes it unfair on everyone in game.
Obviously if you accidentally find a bug and report it to us, we can see this isn’t Bug Abuse. Only if you were to continue to exploit the bug would you see action taken against your account.
Back to the top
How to report a bug
If you come across a bug, please tell us about it and include details of how it could be exploited when submitting your bug report.
Details that are useful in identifying and fixing bugs are:
RuneScape and RuneScape 3 Beta
In-game Bug Report Interface
When you spot a bug click on the Report button and choose 'report a bug'.
The first thing you need to do is choose a category and subcategory that best describes your bug.
Next you need to describe the bug in as much detail as you can.
In the final box, explain how you made the bug occur again. If you couldn't make the bug happen again, leave this section. When you are ready, press 'proceed' to send us your bug.
If you see another player involved in bug abuse, please send through a bug report as usual. It would also be helpful if you could include the names of the players involved.
Website
If you have found a bug with one of our website features, you can submit a bug here. Choose the 'website/technical' option, read through the information, then press 'continue'.
First, select a category for your issue from the drop down box. The rest of the process is like making a forum post:
- Give your issue a title - preferably one that indicates the main problem
- Describe your issue - go into as much detail as you can.
When you are finished, press 'continue' to submit your bug report.
Old School RuneScape
If you have found a bug with Old School RuneScape, you can submit a bug here. Choose the 'RuneScape OldSchool' option, read through the information, then press 'continue'.
First, select a category for your issue from the drop down box. The rest of the process is like making a forum post:
- Give your issue a title - preferably one that indicates the main problem
- Describe your issue - go into as much detail as you can.
