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Support - Not receiving Jagex emails

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We aim to respond to all queries within 48 hours.

If you are not receiving any emails from Jagex, you should check your email account's Spam/Junk folder to see if the emails from us are being filtered there.

Please make sure you check that you haven't blocked emails from our @runescape.com and @jagex.com email addresses.

Here's a list of email addresses you need to add to your safe senders list:

  • noreply@jagex.com
  • noreply@support.jagex.com
  • noreply@email.runescape.com
  • noreply@a.jagex.com
  • noreply@a.runescape.com
  • noreply@e.runescape.com

If you could add our email address into your contacts list and wait 1 hour before repeating the process. This should ensure emails won’t be blocked from us in future.

If you are a Gmail user, please check your 'Promotions' tab for our emails as the quite often end up there!

If we ever experience ongoing issues with our email provider not sending emails, we will put up a customer service notice with details here.

If you have checked these settings and are still not receiving emails from us then you may need to contact us by using the button below.

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