Log in with:

RuneScape Wiki

Jagex Certified

Support - Not receiving Jagex emails

Service status:

  • October 2014 - The Ayden payment option, SEPA, is currently unavailable. We are currently working with Ayden on getting this payment option available again, but feel free to use an alternative payment method while this is being resolved.
  • October 2014 - Some players may not be receiving emails relating to JAG services. We are isolating the issue and have a tech team working on a solution, in the meantime we apologise for any inconvenience caused. JAG is still protecting accounts and only situations involving changes to JAG which require receipt of an email from us are affected.
  • October 2014 - PayByCash has been replaced by an alternative provider, Adyen. We still offer the majority of the same payment methods, with an even bigger selection of alternatives! When in the payment pages, if you select ‘Other’ you will be presented with the options available in your country. For more information, click here.
  • October 2014 - We have noticed that some emails are ending up in Spam/Junk folders. To resolve this issue, please be sure to add 'support@jagex.com' to the safe sender list on your email provider, as any future emails will then land in your inbox.
  • October 2014 - We are aware that Canadian and New Zealand players are not currently able to use BOKU to make payments. In the meantime, please use an alternative payment method.
  • October 2014 - Rogers Communication in Canada have withdrawn support of any Premium SMS services as of August the 31st. As such, we will be unable to take mobile payments from Rogers phones after this date. Please make use of the alternative payment methods available.

If you are not receiving any emails from Jagex, you should check your email account's Spam/Junk folder to see if the emails from us are being filtered there.

Please make sure you check that you haven't blocked emails from our @runescape.com and @jagex.com email addresses.

Here's a list of email addresses you need to add to your safe senders list:

  • noreply@jagex.com
  • noreply@support.jagex.com
  • noreply@email.runescape.com
  • noreply@a.jagex.com
  • noreply@a.runescape.com
  • noreply@e.runescape.com

If you could add our email address into your contacts list and wait 1 hour before repeating the process. This should ensure emails won’t be blocked from us in future.

If you are a Gmail user, please check your 'Promotions' tab for our emails as the quite often end up there!

If we ever experience ongoing issues with our email provider not sending emails, we will put up a customer service notice with details here.

If you have checked these settings and are still not receiving emails from us then you may need to contact us by using the button below.

Give us feedback about this pageThank you for your feedback

Still stuck?

RuneScape Wiki

Game Guide Support Centre
All you need to know, and more, about the game world. How to get started and how to develop your character. Need help with your account? Perhaps the game won't run for you? Help can be found here.
Scribbles & Sketches The Community Hub
Artwork, fan fiction and arts and crafts are found in this section. Confused by templates or want to contribute but not sure what to do? Check here for details on the RuneScape Wiki editing community.

Report a wiki page

If you have identified content on the wiki that breaches the wiki policies or RuneScape rules it is possible for you to resolve this by editing/updating the content.

However if you feel that a user has seriously breached our rules or editing policy and this requires urgent attention from a member of staff, then please specify the issue from the below categories: