RuneScape Wiki

Jagex Certified

Support - Not receiving Jagex emails

If you're not receiving any emails from Jagex, you should check your email account's Spam/Junk folder to see if emails from and are being filtered there - it's important that you have your email filters set up correctly for those domains so our messages aren't sent to your spam or junk box.

For instructions on how to set up filters for the most common providers, see the information below. If your provider isn't listed, check with them directly for assistance.


Gmail doesn't use an active spam filter, but instead filters emails on the actions you take. It will only filter emails as spam if they are marked as spam. Follow these steps to unmark them as spam:

1. Log in to your Gmail account

2. Open your Spam folder

3. Locate an email from us, right click it, and select Not Spam.

1. Log in to your Microsoft account on

2. Open your Junk folder

3. Locate an email from us, right click it, and select Not Junk.


1. Log in to your Yahoo email account

2. Open your Spam folder

3. Locate an email from us, check the box next to the message, and click Not Spam.

Advanced Filtering

Email addresses you should add to your safe senders list


If you add our email address into your contacts list and wait 1 hour before repeating the process. This should ensure emails won’t be blocked from us in future.

If you are a Gmail user, please check your 'Promotions' tab for our emails as the quite often end up there!

If we ever experience ongoing issues with our email provider not sending emails, we will put up a customer service notice with details here.

Give us feedback about this pageThank you for your feedback

RuneScape Wiki

Game Guide Support Centre
All you need to know, and more, about the game world. How to get started and how to develop your character. Need help with your account? Perhaps the game won't run for you? Help can be found here.
Scribbles & Sketches The Community Hub
Artwork, fan fiction and arts and crafts are found in this section. Confused by templates or want to contribute but not sure what to do? Check here for details on the RuneScape Wiki editing community.

Report a wiki page

If you have identified content on the wiki that breaches the wiki policies or RuneScape rules it is possible for you to resolve this by editing/updating the content.

However if you feel that a user has seriously breached our rules or editing policy and this requires urgent attention from a member of staff, then please specify the issue from the below categories: