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Support - Not receiving Jagex emails

If you're not receiving any emails from Jagex, you should check your email account's Spam/Junk folder to see if emails from @runescape.com and @jagex.com are being filtered there - it's important that you have your email filters set up correctly for those domains so our messages aren't sent to your spam or junk box.

For instructions on how to set up filters for the most common providers, see the information below. If your provider isn't listed, check with them directly for assistance.

Gmail

Gmail doesn't use an active spam filter, but instead filters emails on the actions you take. It will only filter emails as spam if they are marked as spam. Follow these steps to unmark them as spam:


1. Log in to your Gmail account

2. Open your Spam folder

3. Locate an email from us, right click it, and select Not Spam.

Outlook.com

1. Log in to your Microsoft account on Outlook.com


2. Open your Junk folder

3. Locate an email from us, right click it, and select Not Junk.

Yahoo!

1. Log in to your Yahoo email account


2. Open your Spam folder

3. Locate an email from us, check the box next to the message, and click Not Spam.


Advanced Filtering

Email addresses you should add to your safe senders list

  • noreply@jagex.com
  • noreply@support.jagex.com
  • noreply@email.runescape.com
  • noreply@a.jagex.com
  • noreply@a.runescape.com
  • noreply@e.runescape.com

If you add our email address into your contacts list and wait 1 hour before repeating the process. This should ensure emails won’t be blocked from us in future.

If you are a Gmail user, please check your 'Promotions' tab for our emails as the quite often end up there!

If we ever experience ongoing issues with our email provider not sending emails, we will put up a customer service notice with details here.

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