//Home / RuneScape Wiki
Search
Search the Wiki

RuneScape Wiki

jagexCertified

I have a black screen with an error message on the top left saying: Error. Click for details

crash black screen error

This can be caused by an out-of-date Java installation

Please follow these steps:

  1. Go to Start > Control panel > Add/Remove programs
  2. Uninstall ALL versions of Java (Please remember to delete all traces of Java, including here: C:\Program Files (x86)\Java)
  3. Remove any item with the Java Runtime Environment (JRE or J2SE) in the name.

Once you’ve uninstalled Java, you’ll need to goto the Oracle website and download the latest version.

Please visit this link:

www.java.com/getjava/

If you are unsure on how to do this, check the video below:

tech reinstall java video thumb.png

This can also be due to your firewall blocking Java, to resolve this:

  1. Please add exceptions for the following application in your firewall: Java.exe
  2. Refresh the page

If you are unsure on how to do this, check the video below:

firewalls.jpg

If you are looking for more information please visit the main FAQ page which can be found here.