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Service status:

  • October 2014 - The Ayden payment option, SEPA, is currently unavailable. We are currently working with Ayden on getting this payment option available again, but feel free to use an alternative payment method while this is being resolved.
  • October 2014 - Some players may not be receiving emails relating to JAG services. We are isolating the issue and have a tech team working on a solution, in the meantime we apologise for any inconvenience caused. JAG is still protecting accounts and only situations involving changes to JAG which require receipt of an email from us are affected.
  • October 2014 - PayByCash has been replaced by an alternative provider, Adyen. We still offer the majority of the same payment methods, with an even bigger selection of alternatives! When in the payment pages, if you select ‘Other’ you will be presented with the options available in your country. For more information, click here.
  • October 2014 - We have noticed that some emails are ending up in Spam/Junk folders. To resolve this issue, please be sure to add 'support@jagex.com' to the safe sender list on your email provider, as any future emails will then land in your inbox.
  • October 2014 - We are aware that Canadian and New Zealand players are not currently able to use BOKU to make payments. In the meantime, please use an alternative payment method.
  • October 2014 - Rogers Communication in Canada have withdrawn support of any Premium SMS services as of August the 31st. As such, we will be unable to take mobile payments from Rogers phones after this date. Please make use of the alternative payment methods available.

If you were unable to find an answer in this section, please check out the other areas of the Support Centre via the footer below.

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