Jagex Account Guardian (or JAG) is an optional security feature that provides an enhanced level of security to help RuneScape players protect their account. Once enabled JAG limits in-game access for your account to specific devices, which have been authorised by you.
Devices can be added temporarily or permanently, as well as being removed at any time using your registered email account and some security questions.
With JAG enabled, unrecognised devices will be blocked from accessing RuneScape and will need to go through some security checks before access is granted, even if the current password is known.
JAG will help prevent any unauthorised device from logging into game on your RuneScape account, therefore keeping your account, bank and items secure.
Remember to set up JAG on each of your RuneScape accounts for maximum security.
In this menu you can do the following:
• View a list of authorised devices, when they were added, and their duration.
• Delete devices
• Disable JAG
Every time you attempt to log in to the game from an unregistered device, you will have the option to add that device.
To add a new device you will be required to go through the following two additional security checks:
• Validate the new device through your registered email address
• Correctly answer 3 of your Security questions
Yes. You can decide how long you would like a device to be valid for when you add a new device. You can set how long the device should be registered, choosing the number of hours, days or even make it permanent.
As many as you like, although when making a device permanent ensure this is a secure device such as your home personal computer or laptop.
You can take advantage of the enhanced security on all of your RuneScape accounts.
Currently, JAG is only available for RuneScape accounts. In the future, we plan to roll out JAG for use on all existing (and new) Jagex accounts.
Yes. JAG needs to verify that you are the account owner and it does this by sending an email to the registered email account.
After logging in, navigate to the ‘Email Communication and Settings’ section and follow the instructions.
For account security reasons we recommend that you don’t disable JAG. Once JAG is disabled the additional security measures are removed and your account will be accessed with only username and password information.
After logging in, navigate to the ‘Jagex Account Guardian’ section.
Here you will be able to follow instructions to disable JAG.
When you enable JAG, your old recovery questions and answers will be replaced with your new JAG security questions and answers. The new security questions can only be set once and cannot be changed, which makes them a safer option.
Contact your email provider immediately to see if they can help you recover your email account. You can also contact us through the Account Help forums for additional support.
You will be sent an email if an unauthorised device tries to log into the game using your account they will be asked to go through the additional security checks. Failure to pass those checks means they won’t get into your account.
Scan your computer for any viruses and reset your password. Any unauthorised devices will need to pass security checks before they are given access to the game. You can find more information on account security in our Support Centre.
Your security questions cannot be changed once set. We strongly advise that you choose memorable but hard to guess answers. If you are unable to recall your security answers, you will not be able to make any further changes to JAG; this includes adding and removing devices.
We strongly recommend that you keep your security questions a secret and do not tell anyone else as they will be used when making any changes to JAG settings. Be aware of phishing scams trying to steal your security information and keylogging viruses that can record your key strokes – Test your knowledge in our phishing quiz to learn more.
Validation emails should be with you in one minute, but it can sometimes take longer depending on your email provider. It is always worth making sure that the email hasn’t been sent to your spam folder first. If after checking your spam folder you still haven’t received your email, when adding a new device you will be given the chance to resend the email.
We will only ever ask you for your security answers in the following situations:
• Enabling JAG
• Adding devices to JAG
• Deleting devices from JAG
• Disabling JAG (not recommended)
• Jagex will never ask you for your security questions/answers in game. EVER! Beware of phishing and scamming
Repeated failure to answer the security questions correctly results in changes being prohibited for 24 hours for your security.
When a change to JAG is requested we first send an email to the validated address, when the link in that email is clicked you are then asked to answer 3 of the security questions.
If you didn’t make the failed attempts contact your email provider as your email account has been compromised. Scan your computer for any viruses and reset your password.
If you have any questions relating to JAG that have not been covered in this FAQ, we have set up a temporary contact address JAG@Jagex.com for you to contact our Customer Support team.
Please only use this email address to contact us about JAG related issues. Non-JAG related emails will be ignored.
For more tips about keeping your account secure, take a look at the Account Help section of the Support Centre.
Yes, as a security feature your original security questions and answers will always remain on your account, even if you disable and then re-enable JAG. In fact, when re-enabling it you will be asked your security questions again.
For your security this is top secret.
The security questions were carefully selected for security, however if you think there should be additional questions, please post your suggestions in the Everything Else Forum Thread for consideration.
No, JAG will ask you for your security answers in a random order. Please ensure you can recall all the answers to your questions.
We have set up a temporary contact address JAG@jagex.com for you to contact our Customer Support team. Please only use this email address to contact us about JAG related issues. Non-JAG related emails will be ignored.