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Members Loyalty Programme

The Members Loyalty Programme is our way of saying thanks for being a member. The concept is simple, being a member earns you loyalty points and the longer you're a member, the more loyalty [oints you earn. The more loyalty points you earn the more rewards you unlock. Rewards include a vast array of outfits, titles, emotes and, perhaps the most exciting of all, an arsenal of game play enhancing auras.

Simply subscribe and, each month that you're a member, you’ll be given loyalty points to spend on a great range of rewards. We’ll keep you up to date with any offers as well as when you’ve been given more points!

How Does it Work?

If you are a member, you are automatically signed up to the programme and will received loyalty points each month. Loyalty points are a currency earned through being a member and are used for purchasing rewards from Solomon's General Store.


For each month that you are a member you will receive loyalty points. These work in two ways: cumulatively for the number of months you have been a member while being signed up to the programme, and consecutively for being a member for several months in a row. You will never lose your cumulative total, but if you lose your membership for even a day, your consecutive total will be reset to zero.

For example: if you have paid consecutively for 4 months, but then let this lapse then you would fall back to 0 bonus loyalty points:

Loyalty Point Earnings Example
Month Points Bonus Points Total Points
This Month Total
Month 1 500 0 500 500
Month 2 3,000 1,500 4,500 5,000
Month 3 5,000 2,500 7,500 12,500
Month 4 7,000 2,500 9,500 22,000
Month 5 8,000 0 8,000 30,000
Month 6 9,000 500 9,500 39,500


Other examples are as follows:

  • A player who subscribes for 6 months and then lapses for 14 days will drop back to 0 bonus points but will continue with the 7th month point value.
  • A player who subscribes for 3 months and re-subscribes within 7 days will drop back to 0 bonus points but will continue with the 3rd month point value.
  • A player who subscribes for 4 months and doesn't subscribe until 30 days will drop back to 0 bonus points but will continue with the 5th month point value.

If you let your membership lapse you will also lose any progress towards your milestone items.

Loyalty points are added on the first day that you sign up to the programme and on that same day each month thereafter. This date will only change if you let your membership expire. Then, the day your loyalty points will renew is on the day you add more membership.

Click here for a full list of the loyalty points you can receive each month.

Milestone Items

For every consecutive year of membership, you will unlock a milestone item. This relies on continuous membership and resets to the start if you break your membership streak at any time. As an extreme example, if you have the 3 year milestone item unlocked and then lose your membership streak, you will not get the year 4 item for another 4 years.

Items are placed in your bank and can be reclaimed through Diango.

Crown of Loyalty (1 year)

Crown of Loyalty (1 year)
Crown of Loyalty (2 year)

Crown of Loyalty (2 year)
Crown of Loyalty (3 year)

Crown of Loyalty (3 year)
Crown of Loyalty (4 year)

Crown of Loyalty (4 year)
Crown of Loyalty (5 year)

Crown of Loyalty (5 year)
Crown of Loyalty (6 year)

Crown of Loyalty (6 year)
Crown of Loyalty (7 year)

Crown of Loyalty (7 year)
Crown of Loyalty (8 year)

Crown of Loyalty (8 year)
Crown of Loyalty (9 year)

Crown of Loyalty (9 year)
Crown of Loyalty (10 year)

Crown of Loyalty (10 year)

Getting Rewards

If you've got the loyalty points, Solomon has the goods! He's oddly fond of window-shoppers too, so if you're saving your points, feel free to check out what's on offer.

You will find that Solomon also stocks items that can be purchased with runecoins instead of loyalty points. Some items can only be purchased with runecoins, and others only with loyalty points.

To spend your loyalty points, visit Solomon's General Store.

Beginning on August 26th 2013, players who have been members for 12 and 24 months will get special milestone items. Players who have already been members for 12+ months consecutively previous to this date will also receive the items.

Reclaiming Rewards

shop loc1a.jpg
Burthorpe + Varrock

Xuan is a vendor famed all over Gileinor for two things: fighting badgers and selling some of the finest under the-counter-items in all of Gielinor. He specialises in Loyalty Programme rewards and can be found in his shops near the Warriors' Guild in Burthorpe and in Varrock market square.

Should you lose any of your auras or re-coloured items, you will be able to reclaim them from Xuan. Note that for re-coloured items you must find or purchase the item again before bringing it to Xuan to be re-coloured. This is because it is not just the colour option that you lost, but the item itself.

Other rewards from the Loyalty Programme are not physical items and so cannot be lost.

What Can I Get?

  • Auras - Auras are a method of improving the benefits you gain from certain skills, other auras are just for fun and provide no benefits. They are split into 4 tiers with tier 4 being the strongest and most powerful auras available.
  • Emotes - Emotes are pre-defined actions that your character can do. Emotes can show your mood, express an opinion or just make your character perform an impressive display of animations and movements.
  • Outfits - Outfits are cosmetic overrides that allow you to change the way you look without affecting your skilling abilities or effectiveness in combat.
  • Titles - These name modifiers can appear before or after your name in the chatbox.
  • Re-colours - Existing items in game are given a new colour scheme through this option.
  • Effects - These cosmetic overrides give your eyes a new colour and a glowing effect.
  • Pet treats - These special items can improve the growth rate of legendary pets.
  • Hairstyles - A variety of two-tone hair styles are available for purchase.
  • Animations - Spice up your skilling or spell casting with different animations. They do not change your XP gain or level, but make you look more stylish while you are skilling.
  • Bank boosters - Increase your available bank space with these items.

Refunded Loyalty Points

On March 13th 2012 the prices of tiered auras were adjusted. As a result, players who had purchased these auras were given a refund. Click here to see the items that had their prices changed.

On October 23rd 2013 the prices of items that could be purchased with Loyalty points were reduced. As such players who purchased items with loyalty points between September 2nd 2013 and October 23rd 2013 were refunded 40% of the loyalty points they had spent. Click here to see the items that had their prices changed.

Frequently Asked Questions

General

1. What happens to my loyalty points?

2. When do I lose eligibility for monthly bonus loyalty points?

3. Will I still be able to access the store through Xuan?

4. Will I lose any loyalty points or runecoins in the merge?

Items

1. I have bought the old loyalty store outfits from Xuan's Loyalty Shop. Will those be included in the graphical update?

2. Why can’t I buy auras with runecoins? Will they ever be offered for runecoins?

3. Will you be releasing more items to buy with loyalty points?

4. I can’t find the item I wanted to buy from Xuan! Did you take it away?

5. Will the prices of items change?

Membership & Loyalty Programme

1. I subscribed using a pre-paid card for 30 days of membership. Do I qualify for loyalty points and the bonus points?

2. What do I lose if I do not renew my membership the moment it expires?

3. I am having payment problems and my subscription is almost up. I don’t want to lose my eligibility for bonus points and my chance at getting the yearly milestone item. Help!

4. Where can I find my milestone item?

Support and Help

If you are having trouble with the Members Loyalty Programme, or have questions that are not answered above, you can get help and support through the Billing Support Team.

The Payment Help page has a large amount of help topics on the Members Loyalty Programme under the 'Membership Extras' section. If you're still struggling, you can contact the Billing Support Team through the payment help page.


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