A Jagex Moderator is a member of staff who works at the Jagex office in one of our various departments. If you are in-game you are most likely to meet a member of our Customer Support, Q&A or content teams as they will be there either to answer your questions, to ensure that everyone is enjoying the game, to investigate serious rule-breaking, or to see how the game is doing. If you Contact Us via a ticket or email then you will always be dealt with by a moderator from which ever team is best suited to helping you out.
The only way to become a Jagex Moderator is to be employed by Jagex itself. This means that you will need to be successful in an application for one of the available positions. After you have started working you will be given a Jagex Moderator character for work purposes. We do not upgrade game characters to Jagex Moderators and you cannot use these characters to play the game on.
In-game, you can recognise a Jagex Moderator's chat by the gold crown that appears before their name, as shown below:
Jagex Moderators will have a gold crown next to their name when they speak in the chat window and they are the ONLY people with 'Mod' before their name, so you can identify them:
If you see someone saying they are a member of Jagex staff in game who does not have the gold crown then you should report them immediately for Jagex staff impersonation by clicking the Report Abuse button. This also applies if a character says that their 'other account' or 'main' is a Jagex Moderator. We do not have 'undercover staff', nor will a gold crown ever be 'in processing'.
If in doubt about a character saying they are a Jagex Moderator, then feel free to report them, as a real Jagex Moderator will be able to deal with the report.
When you see a Jagex Moderator in-game, they will endeavor to answer any questions you may have if they are able to. Sometimes however staff may be in game investigating a specific breach of the Rules of RuneScape or a possible bug so If a Jagex Moderator does not respond then please do not be offended, as they will be working at making the game better for everyone.
Player Moderators are regular players like yourself. They play the game, complete quests and increase their levels, but because they have shown themselves to be friendly and community minded, they have been invited by Jagex to be ambassadors of our game while they are playing or whilst they are on the forums. They have Silver Crowns in the game if they are a Player Moderator and Green Crowns in the forums if they are a forum moderator. Full information can be found on this page.
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Simply head on over to Account Help Contact Us to get started.