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My account is banned
- My account is banned
If you have tried to access your account, but you are receiving a message saying that your account has been disabled, please login to your Account Management page and select 'Account Status' to see why you have been banned and when this ban may be lifted.
If your account has been temporarily or permanently banned for macro use, gold farming, account hijacking, real world trading or any other reason, it means that we deem the rule-breaking serious enough to remove the account from RuneScape for the duration of the ban.
If your account has a 'manual permanent ban' it means a member of Jagex staff has banned your account following an investigation relating to serious rule breaking and the ban will not be removed. Manual bans are usually applied for situations such as (not a definitive list) payment fraud, highly inappropriate behaviour or community safety issues.
We do not process appeals, tickets or emails about any of the ban types mentioned above. We will not enter into debate about these type of bans on our forums, Twitter, Facebook or through any other method of communication.
We do process appeals for permanent mute offences and you can submit an appeal for a permanent mute from your Account Settings (button above).
Permanent mute appeals are reviewed by specialist staff and can involve detailed investigations, so please be patient and allow us at least 48 hours to deal with your permanent mute appeal request.
For players with bans we are happy to supply this FAQ page which addresses all the key points that people raise with us when talking about bans.
For more information and an official response about situations relating to bans, please click the yellow link below which best describes the circumstance relating to your ban.
We hope you find it useful.
Ultimately the burden of responsibility is with our players, to ensure that their account is kept secure at all times. Further information on how to keep your account secure can be found via the Account Help & Safety Centre sections of our Wiki.
This doesn't mean that we don't have evidence, quite the contrary, it's just that we're not going to share this with you. Please remember that there is no benefit to us in banning an account unless we have evidence that a macro program has been used.
Jagex has always operated a zero tolerance policy with regards to 3rd party programs.
All players who have been banned for macro use receive a second chance as we allow them to create a new account and start afresh. As long as they resist the temptation to use a macro program, they have no reason to fear their account being banned for macro use.
As such the decision was made to no longer offer these options and instead revert to bans, as this was the only punishment which proved effective. There are currently no other alternative methods of punishment for accounts banned due to macro use.
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