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My account is banned

Banned Ban Blocked unban botted botting Macroing Macro Goldfarming RWT Muted offences offence appeal My account is banned

WE DO NOT CURRENTLY PROCESS BAN & OFFENCE APPEALS VIA EMAIL, SUPPORT TICKET OR FORUMS


Please avoid submitting appeals for an offence using the contact methods above.


Over time there have been rules put in place by us to look out for all of the RuneScape Community's best interests but you may find that your account has been muted or banned for going against one of these rules, you can check the evidence for this decision by following these steps:

  1. Click on the'Manage Account' link under the 'Account' option found at the top right hand side of the page.

    cs - website account menu.png


  2. Click on 'Account Status'

    AccountStatus.png


  3. Click 'View' on the offence you wish to appeal

If you have submitted an appeal already, you do not need to contact us again, this will be dealt with.

As seen in our rules, our players must not use software to gain an unfair advantage in our games. This includes automation tools, macros, bots and auto-typers. If your account is currently permanently banned, we deem the offence serious enough to permanently remove the account from our game. At the moment, we are not reviewing these bans and if this changes, you will be notified.

If you are looking for more information please visit the main FAQ page which can be found here.