Below are the solutions to the most common problems that players purchasing membership with PayPal. If you follow all the steps in the solution and are not able to resolve your problem please
contact the Billing Team.
Payment Declined
If PayPal tell you the payment has failed at our end it means that our payment security systems have not accepted the payment – don’t worry this is nothing to be concerned about.
When this occurs PayPal may have reserved funds in advance for making the payment (depending upon how you paid PayPal) – please note that these could be displayed as ‘processed’ or ‘pending’ on your statement. Don’t worry, we won’t be taking those funds and they will be automatically returned by your card issuer/bank once they are aware that we are not going to collect them. It can take between 5 – 10 working days for your card issuer/bank to return the payment.
As a general guide, follow these key points to help payments to be made successfully:
- Make sure there is enough money in the account you are making a payment from.
- Correctly enter your PayPal information.
- Select the correct country (the country in which you are making the payment from) for your payment.
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Verified/Unverified explained
Good news!!
We've recently updated our PayPal verification rules to make it easier for you to grab your items and soup up your subscriptions using PayPal! This means you no longer need to verify your PayPal account in order to make larger purchases, or subscribe to more than one account!
As a result, if you’re planning on using your PayPal account to grab more than one subscription across multiple accounts, all you need to do is head down to the Subscription page, fire up your new subscription by following the on screen instructions, and plunge right into the carnage!
Easy!
If you have any questions, feel free to Contact Us.
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Payment Restrictions
We sometimes limit the payment methods an account can use to purchase RuneScape membership. This is usually done due to reversed payments appearing on an account.
If your account owes JCoins due to a reversed payment then click here to find out what to do next.
If you do not owe JCoins, but still cannot use all of the available payment methods in your location, please contact our Billing Support Team for more information.
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Link a Credit Card
Recurring membership using PayPal requires you to have a Credit/Debit Card linked to your PayPal account. This is a security measure that PayPal insist on.
If you don't have a Credit/Debit Card and want to pay using PayPal there are a couple of alternative methods to use.
You can...
- purchase an Ultimate Game Card direct from the Ultimate Game Card website
- use an online version of the RuneScape Pre-Paid Card that's available from PCGameSupply
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How to contact PayPal
If you need PayPal to support you with your problem, you can contact them at the support page of their website. We have close links with PayPal and will work with them to resolve your problem.
Can't find what you're looking for?
You can contact us around the clock, for in-depth knowledge and advice from our team of Billing experts.
Simply head on over to Contact Us to get started.
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