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Service status:

  • September 2014 - We're aware that some players are experiencing lag or slow loading times in-game and on the website. We're working on getting this fixed and appreciate your patience whilst this is sorted.
  • September 2014 - Ultimate Game Card, a PayByCash payment method is being withdrawn by PayByCash. This means they will be removed from sale and must be redeemed by September 30th, 2014. For more information, check this page.
  • September 2014 - We have noticed that some of our emails are ending up in Spam/Junk folders. To resolve this issue, please be sure to add 'support@jagex.com' to the safe sender list on your email provider, as any future emails will then land in your inbox.
  • September 2014 - We are aware that Canadian players are not currently able to use BOKU to make payments. In the meantime, please use an alternative payment method.
  • September 2014 - Rogers Communication in Canada have withdrawn support of any Premium SMS services as of August the 31st. As such, we will be unable to take mobile payments from Rogers phones after this date. Please make use of the alternative payment methods available.

If you were unable to find an answer in this section, please check out the other areas of the Support Centre via the footer below.

RuneScape Wiki

Game Guide Support Centre
All you need to know, and more, about the game world. How to get started and how to develop your character. Need help with your account? Perhaps the game won't run for you? Help can be found here.
Scribbles & Sketches The Community Hub
Artwork, fan fiction and arts and crafts are found in this section. Confused by templates or want to contribute but not sure what to do? Check here for details on the RuneScape Wiki editing community.

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