One of the best things about RuneScape is that you will get to meet lots of other players along the journey. Whilst the majority of the players you come across will be helpful, sociable and kind people, it’s a good idea to keep personal information private from other RuneScape players.
Always keep in mind that you don't really know a person who you have only spoken to online, even if they appear to be trustworthy.
If you want to meet your fellow RuneScape players in real life, it is best to do so at an official event such as RuneFest, where you can meet them in a safe environment along with the Jagex Mods!
To help we have put together some helpful hints so that you can continue to enjoy RuneScape to the fullest, whilst staying safe.
Keep It To Yourself!
Remember that you do not know your fellow RuneScape players in real life. It is important that you never tell any player:
- Your real name (this includes using any part of your real name as part of your username/display name)
- Email address
- Home Address
- Messenger handle
- Phone number
- Any other details which reveal personal information
Do not provide this information to anyone, even if they claim they are Jagex staff! Make use of your in-game friends list to chat and interact with other players about the game. It is against the Rules of RuneScape to ask for or to give out this type of personal information and you may find your account muted if you do.
If a player asks me for my personal details, what should I do?
You should never tell another player your personally identifiable information. Not only is it against our Rules but players could potentially use these details in order to steal your account or identity.
Should you come across another player asking for your personal details then this should be reported using the Report facility.
You should always keep in mind that you don't really know a person who you have only spoken to online, even if they appear to be trustworthy.
In game chat safety features (Ignore List & Quick Chat)
We provide an in-game Ignore List which can be used to block private chat from players. If you add a player to your in-game Ignore List they will be unable to send you private messages.
Alongside the Ignore List, we have other features which will affect how you chat to others in game.
Quick Chat provides pre-written game related phrases for you to use in game. This restricts what players can say in-game.
If your account is in quick chat and you would like to gain access to Full Chat, you will need your parent or guardian to send us a signed Parental Consent Form. You can download the Parental Consent Form via the Contact Us section of our Corporate Site and send to us using the fax and postal details on the form itself.
If your parents would like more information regarding QuickChat then they can mail us at parents@jagex.com.
For players in full chat we also provide a profanity filter. If you choose to use the filter, certain offensive words will be blocked out using asterick’s.
For more information on our in-game chat settings, please visit our Controls - Chat page.
Reporting
If you come across a player whose behaviour is particularly offensive or is breaking the Rules of RuneScape, you can use the Report button. The report button is there not only to report players that are breaking the Rules of RuneScape, but to make sure that if at any time anyone makes you feel uncomfortable, you can let us know. This sends us a copy of the in game conversation.
If you report to us, we can take a look at the incident and make a decision as to what action to take. All reports must be made by using the report button. Please see the ‘Submitting your report’ section below for details on how to report both disruptive or rule breaking players.
Before you report
If you decide to report another player, your report should contain evidence of the offensive act or rule-breaking. You should submit your report as soon as the act takes place.
If the chat filter has starred-out one of more words, you do not need to report the player that used the starred-out language.
Submitting your report
To submit a report, simply click on the Report button towards the bottom of the in game screen then select the relevant chat or player from a list of recent chat. Click “next”, and select the offence that correlates with that committed by the player. You will also have the option to temporarily add the player to your Ignore List, allowing you to ignore them until you log out of the game.
You can also right click the player, or right click their name in the chat box or the lobby to report them. To turn on the right click setting, visit your Options tab.
We can get all the information we need from a single report, so you only need to send one.
F.A.Q
I am concerned about the use of language in-game; how can you allow this?
Please remember that as this is an adult game, players are likely to use adult language which may be offensive to some. If you would rather not see it in game, you can make use of the Chat Filter which will block out some of the offensive words with asterisk’s.
Whilst the chat filter removes potentially offensive text, as with all online games we cannot guarantee that players will not spell around this censor.
Should you come across another player using inappropriate language by deliberately avoiding the filter, you can report using the Reporting facility.
What do you do if you come across an incident which raises cause for concern?
We take the safety of our players extremely seriously and take whatever action we deem necessary in order to ensure their well being.
Should we come across an incident which highlights sufficient cause for concern, the details may be passed to the relevant authorities for investigation.
We work closely with many Law Enforcement agencies as well as Child Protection Agencies to ensure a safe gaming environment for our players. For more information on the companies we work with, please see the Information for Parents section.
Any issues that raise serious concern will be reported immediately. Any players involved in any serious incidents are likely to see their accounts permanently banned from our game. Serious issues include real world threats, life threatening claims and offences against a minor.
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