RuneScape Wiki

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Customer Support

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RuneScape Wiki >> Customer Support

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The Customer Support team is here to ensure that you have the best possible customer service whilst playing RuneScape. We provide coverage 24 hours a day, 7 days a week, 365 days a year for all of our players, whilst constantly working towards enhancing your Jagex experience.


Account Help Billing Information & Help Safety & Security
Resolutions and advice for account based problems. Information on membership and subscription problems. Information on keeping you, your account and your computer secure.


Technical Help Contact Us Jagex Moderators
What to do if you are having trouble loading the game. How to contact Jagex Customer Support. About the people that look after the game and the forums.


T&Cs and Privacy Policy
What you are agreeing to when you sign up for an account.


RuneScape Wiki
Game Guide Customer Support
All you need to know, and more, about the game world. How to get started and how to develop your character. Need help with your account? Perhaps the game won't run for you? Help can be found here.
Community Hub Scribbles & Sketches
Need to know the difference between a page and a category? Confused by templates? Want to contribute but not sure what to do? Check here for details on the RuneScape Wiki editing community. Artwork, fan fiction and arts and crafts are found in this section.