RuneScape Wiki

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Problems & Solutions

The Game Runs Slowly		The Game Won't Load		I can't log into the Game		I Keep Getting Disconnected
If you are playing RuneScape and experiencing stuttered game play		You click "Play Now" but nothing happens, the screen goes white/black, or the game gets stuck at ‘Checking for updates’		The game loads fine but you can't get into the game itself.		Connectivity & disconnection issues.

The Game Screen Turned Black		The Game Screen Turned White		Music & Sound Issues
The solution to a common graphics problem.		The solution to a common Java problem.		What to do if you can't turn the sound on or off.

Advice	Contact Us • Setup • I Found a Bug
Trouble Shooting	Computer Requirements & Optimisation • Problems & Solutions

Direct Support

Customer Support Forums

Customer Support

	RuneScape Wiki
Game Guide All you need to know, and more, about the game world. How to get started and how to develop your character. Support Centre Need help with your account? Perhaps the game won't run for you? Help can be found here. Scribbles & Sketches Artwork, fan fiction and arts and crafts are found in this section. The Community Hub Confused by templates or want to contribute but not sure what to do? Check here for details on the RuneScape Wiki editing community. Index Not sure where to start? Visit the index which lists all of the main pages in the wiki.

Categories: Customer Support