Below are the solutions to the most common problems that players purchasing membership with a RuneScape Pre-Paid Card experience. If you follow all the steps in the solution and are not able to resolve your problem please
contact the Billing Team.
Where to purchase RuneScape Pre-Paid Cards
RuneScape Pre-Paid Cards are available in lots of different stores in many countries. To find the nearest store that supplies Pre-Paid Cards near you, click here to open the store locator.
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Card PIN unreadable
The PIN on a RuneScape Pre-Paid Card is very difficult to scratch off. However, if this has happened to you, please contact the store you originally purchased the card from.
If your problem is still ongoing, send the following information via e-mail. Our contact details are available on the contact page.
- A brief description of the problem
- Your account username (or display name)
- The name of the store you purchased the card from, including the country and town
- Pictures of the front and back of the card (all visible numbers must be readable)
- Pictures of any receipts you were given with the card (proof of purchase)
Pictures from camera phones are ok to send providing they are clear enough to read.
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Card deactivated
If you receive a message telling you your card is deactivated or not recognised, this means the store has not activated it correctly. The first thing you should do is return to the store to see if they can do this for you.
You should have received a receipt containing an authorisation code, always make sure you collect this when purchasing a RuneScape Pre-Paid Card.
If the store are unable to activate the card after you've purchased it, please contact our Billing Support Team.
- A brief description of the problem
- Your account username (or display name)
- The name of the store you purchased the card from, including the country and town
- Pictures of the front and back of the card (all visible numbers must be readable)
- Pictures of any receipts you were given with the card (proof of purchase)
Pictures from camera phones are ok to send providing they are clear enough to read.
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Card already redeemed
If you RuneScape receive a message saying your Pre-Paid Card has already been redeemed one of the following things will have happened:
You have successfully redeemed the card to your account, but have not received the confirmation message. In this instance I would suggest logging into your account to see if you can access members worlds.
The card (or card number) was given to you by a friend. In this case the card has already been used before it was given to you. You will need a new card to purchase membership.
Please be careful to enter your username correctly when redeeming a RuneScape Pre-Paid Card. These are non-reversible methods of payment and if you add the membership to the wrong account it will stay there.
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Ultimate Game Card
An Ultimate Game Card is very similar to a RuneScape Pre-Paid Card, but you are able to choose which game you want to redeem the credit against. You can find a full list of these games and where to purchase Ultimate Game Cards at their website by clicking here.
Ultimate Game Cards are run by the same people that offer the PayByCash payment methods, so to redeem your Ultimate Game Card you will need to select the PayByCash payment method from the RuneScape subscription page.
Pre-Paid Cards That Offer More than Membership
These new cards – available in new denominations of $10 and $25 – will, upon redemption, allow you to choose from several packages:
- Membership,
- Membership and Spins,
- Membership and RuneCoins, and
- RuneCoins and Spins.
Frequently Asked Questions
1. Where can I get my hands on one of these special RuneScape Pre-Paid Cards?
This new style of pre-paid card is available exclusively through Walmart US stores initially, but will become available in other stores and territories at a later date.
2. I don’t live in the United States. Can I get a friend or family member to send me a card?
RuneScape Pre-Paid Cards can only be redeemed in the country in which they are purchased, I’m afraid, so that won’t be possible.
3. I’d love to get RuneCoins or Spins, but I don’t want to cancel my recurring subscription.
There’s no need to cancel your existing subscription. Redeem the card and it’ll add the membership to your current total of members’ credit; you won’t be charged again until your credit counts back down to 3 days, when your recurring subscription’s fund source will be re-billed as normal.
Alternatively, you can buy Spins and RuneCoins separately via the billing pages.
4. I’m having trouble redeeming my card. Help!
Visit our RuneScape Pre-Paid Card Information Page for help, and details of how to contact our Billing Team if the problem persists.
5. What packages are available?
The following packages will be shown to you when you redeem your Pre-Paid Card. You will only be able to pick one package.
- $10 card
- 35 days of membership
- 30 days of membership and 5 Spins
- 350 RuneCoins
- $25 card
- 100 days of membership
- 60 days of membership and 32 Spins
- 60 days of membership and 400 RuneCoins
- 950 RuneCoins
- 460 RuneCoins and 40 Spins
Please be aware that Spin only packages are not currently available when using these Pre-Paid Cards.
Can't find what you're looking for?
You can contact us around the clock, for in-depth knowledge and advice from our team of Billing experts.
Simply head on over to Contact Us to get started.
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