If you are a parent wishing to speak with us regarding any issue, you can contact us at Parents@Jagex.com.
If you are referring to a specific account, please make sure you include the username most importantly, but also anything else you think might help us.
Alternatively, if you wish to read our Parent’s Guide to find out more about our games, this can be located on the Jagex website.
If you are a law enforcement agency and you wish to contact us, you can do so via LawContact@Jagex.com.
You will receive an automated response detailing how to send us verification of your identity, we will then do all we can to assist you.
Jagex's registered address is:
Jagex Ltd.
St. John's Innovation Centre
Cowley Road
Cambridge
CB4 0WS
United Kingdom
Our VAT number is 791 951 784.
Jagex respects the intellectual property rights of others and expects its players and the users of its services to do the same. If you believe that your copyrighted work has been copied or used in a manner that constitutes copyright infringement and is accessible through a Jagex owned website, you may notify Jagex as set forth below.
To file a copyright infringement notification with us, you will need to send a written communication to us with all of the following information in it:
- A statement telling us that you have found material which you believe infringes your copyright (for example, "I hereby confirm that I believe the forum post identified below infringes my copyright").
- Tell us which country your copyright applies to.
- Identification of the material that is claimed to be infringing and that is to be removed, and information reasonably sufficient to permit us to locate the material.
- Explain how the material infringes your copyright and identify your copyrighted work.
- Provide us with your contact information so that we can get in touch with you (i.e. name and email address).
- A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
- A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly being infringed.
- Sign the notice; a scanned physical signature will be accepted.
Please send your copyright infringement notice to copyright@jagex.com
Make sure you know whether the material that you have seen infringes your copyright. If you are not sure what your rights are, or whether your copyright has been infringed, you should check with a legal adviser first. Be aware that there may be adverse legal consequences in your country if you make a false or bad faith allegation of copyright infringement by using this process.
Once you have submitted a claim of copyright infringement, we will process the claim, which may result in removing the allegedly infringing content. If the content is removed, the party that posted the content may receive a warning on their account alerting them to the fact that content that they posted was removed pursuant to a notice of copyright infringement.
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