RuneScape Wiki

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Support Centre

Choose an area below (hover for more information):

  • Account Help

    • Account creation
    • Password recovery
    • Account security
    • Account settings
    • Character Name
    • Lost items
  • Payment Support

    • Membership benefits
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    • Payment issues
    • Subscription management
  • Safety Centre

    • Rules and reports
    • Law enforcement contacts
    • Online safety
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    • In-game adverts
  • Technical Support

    • Black/white screens
    • Disconnections
    • Game crashes
    • Java
    • Website

Service status:

  • July 2014 - Ultimate Game Card, a PayByCash payment method is being withdrawn by PayByCash. This means they will be removed from sale and must be redeemed by September 30th, 2014. For more information, check this page.
  • July 2014 - Players are contacting us thinking they are missing their Aura and Amulet from the Summer Special. Please read through the FAQ for detailed information on finding your items.

Known Issues:

  • July 2014 - We have noticed that some of our emails are ending up in Spam/Junk folders. To resolve this issue, please be sure to add 'support@jagex.com' to the safe sender list on your email provider, as any future emails will then land in your inbox.

RuneScape Wiki

Game Guide Support Centre
All you need to know, and more, about the game world. How to get started and how to develop your character. Need help with your account? Perhaps the game won't run for you? Help can be found here.
Scribbles & Sketches The Community Hub
Artwork, fan fiction and arts and crafts are found in this section. Confused by templates or want to contribute but not sure what to do? Check here for details on the RuneScape Wiki editing community.

Report a wiki page

If you have identified content on the wiki that breaches the wiki policies or RuneScape rules it is possible for you to resolve this by editing/updating the content.

However if you feel that a user has seriously breached our rules or editing policy and this requires urgent attention from a member of staff, then please specify the issue from the below categories: