RuneScape Wiki

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Known Issues & Customer Service Notices
Known Issues:
  • We are currently experiencing some issues with the Recruit a Friend service, where the recruiter may not be awarded with their free month membership once the recruitee creates their subscription. Rest assured this is something we are working to correct and hopefully will be fixed shortly.
  • The PayByPhone payment service is temporarily unavailable. We're currently working to restore service through an alternate payment provider. Please do not call any of our paybyphone numbers at the moment as you may still be charged. There are a wide variety of quick and easy alternate payment options available to check out on the subscription page - be sure to take a look!
Customer Service Notices:
  • We are experiencing issues with AOL/AIM email accounts where players are not receiving password change requests, email change requests and JAG related emails.

    We ask players who have these email addresses to navigate to the contact us page, where they will be able to find our contact details, and email us from their AOL/AIM account with an alternative email address. We will be able to register an alternative email address to account to solve this problem.


If you cannot access your account or need help recovering your account, please go to the Account Help page.

Send us a Ticket

If after searching the wiki and forums you still need help with a technical problem, then please send us a Technical Ticket. Be sure to check your inbox messages under your Account Settings for our reply!

Submit a Bug Report

If you think you have found a bug in RuneScape or on our website then please submit a bug report here. To submit a bug report for Old School RuneScape please click here.

For advice on what to include when submitting a bug report please click here.

Technical Help Wiki

For further technical solutions please visit the Technical Help section of the RuneScape Support Centre.

If you have any suggestions on how to improve the wiki then please join in the discussion here.

Technical Support Forum

Our Tech Support Forum is a fantastic place to get technical advice - there's always a fellow player around in the forums to offer assistance.

Our Postal Address

Contact Jagex via mail at the following address:

Jagex Ltd.
St. John's Innovation Centre
Cowley Road
Cambridge
CB4 0WS
United Kingdom
Our VAT number is 791 951 784.


Game Guide

All you need to know, and more, about the game world. How to get started and how to develop your character.

Support Centre

Need help with your account? Perhaps the game won't run for you? Help can be found here.

Scribbles & Sketches

Artwork, fan fiction and arts and crafts are found in this section.

The Community Hub

Confused by templates or want to contribute but not sure what to do? Check here for details on the RuneScape Wiki editing community.

Index

Not sure where to start? Visit the index which lists all of the main pages in the wiki.