RuneScape Wiki

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Technical Help

Known Issues & Customer Service Notices
Known Issues:
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Customer Service Notices:
  • No notices


Choose from the options below or click here to contact us.

  1. Windows

    1. I can't login or get into the game

      1. I can't connect to a game world
      2. I have an error: Error_game_js5connect – Unable to connect to update server
      3. I have a black screen with an error message on the top left saying: “Error. Click for details”
      4. I have a black screen with no error message
      5. I have an error: “Please update Java”
      6. I get a message saying 'Java failed to launch.'
      7. My account is still logged in from its last session
      8. My browser closes/crashes
      9. I can't download the client
      10. My password is not recognised
      11. I don't meet the minimum recommended requirements, can I still play?
      12. I have an error with the client; ‘Unable to load parameter file.’

    2. Something is wrong when I'm playing the game

      1. The screen goes black/white
      2. I get disconnected from the game without warning
      3. My browser closes/crashes without warning
      4. I receive an 'error game crash.' message
      5. My game session has ended
      6. The game stutters / I'm experiencing a very low frame rate
      7. The game is lagging
      8. My character is stuck!
      9. I can't access a specific area in game

    3. I've got problems with the graphics/sound

      1. The graphics are acting weird / distorted
      2. I get distorted graphics, but only in some areas of the game
      3. I don't have any sound
      4. I can't mute the sound

    4. I've got a different problem

      1. I'm stuck in a specific /can't change Display Mode
      2. I can't install/uninstall the RuneScape Gamebar
      3. The RuneScape Gamebar isn't working properly
      4. The website isn't being displayed properly
      5. I don't meet the minimum recommended requirements - can I still play?
      6. My question isn't covered elsewhere

  2. Mac OS X

    1. I can't login or get into the game

      1. I can't connect to a game world
      2. I have an error: Error_game_js5connect – Unable to connect to update server
      3. I have a black screen with an error message on the top left saying: “Error. Click for details”
      4. I have a black screen with no error message
      5. I have an error: “Please update Java”
      6. I get a message saying 'Java failed to launch.'
      7. My account is still logged in from its last session
      8. My browser closes/crashes
      9. I can't download the client
      10. My password is not recognised
      11. I don't meet the minimum recommended requirements, can I still play?

    2. Something is wrong when I'm playing the game

      1. The game crashes
      2. The screen goes black/white
      3. I get disconnected from the game without warning
      4. My browser closes/crashes without warning
      5. I receive an 'error game crash.' message
      6. My game session has ended
      7. The game stutters / I'm experiencing a very low frame rate
      8. The game is lagging
      9. My character is stuck!
      10. I can't access a specific area in game

    3. I've got problems with the graphics/sounds

      1. The graphics are acting weird / distorted
      2. I get distorted graphics, but only in some areas of the game
      3. I don't have any sound
      4. I can't mute the sound

    4. I've got a different problem

      1. I'm stuck in a specific/can't change Display Mode
      2. I can't install/uninstall the RuneScape Gamebar
      3. The RuneScape Gamebar isn't working properly
      4. The website isn't being displayed properly
      5. I don't meet the minimum recommended requirements - can I still play?
      6. My question isn't covered elsewhere

  3. Linux

    1. Is Linux supported?

  4. Old School RuneScape

    1. How do I report a bug with Old School RuneScape?
    2. How can I get tech support for Old School RuneScape?

  5. Further Information

      JAG Jagex Account Guardian Account Security Where can I get more advice about keeping my account secure?

      We have a team dedicated to solving all of your technical issues, questions and ponders! They even have their own devoted Technical Help Support Centre which is always the best place to go to find the information you need.

      If you can't find what you need in the Support Centre or fancy meeting people in the technical support community then head over to the tech forums, the chances are someone will have already posted about what you wanted to ask, if not feel free to post a message in there and it will soon be answered by one of the helpful community or Jagex Customer Support.

      If you still required help, or want to give more information then you can in our forums, then you should consult the Technical Help Guide, be sure to include as much information as possible as this will ensure that your issue gets dealt with as quickly as possible.

      If you are looking for more information please visit the main FAQ page which can be found here.

      Click here to find out what other players are saying about this on our forums.

      Click here to contact us.



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