The Game Won't Load

Restart your computer
Reinstall Java
1. Go to Start > Control panel > Add/Remove programs
2. Uninstall all versions of Java
3. Remove any item with the Java Runtime Environment (JRE or J2SE) in the name.
4. Visit the Java website at http://www.java.com
5. Click ‘Free Java Download’ button
6. If you are running the most up to date version, the website will specify!
7. If not, download the latest version
8. Install the update
9. Once installed, restart your computer
Update Windows
1. Click on Start
2. Select 'All Programs'
3. Choose 'Update Windows'
4. Install all available Windows Updates
5. Restart your PC
Alternatively click here to check for updates.
Upgrade Internet browser
Close all other programs - Close any unnecessary software which may be running on your computer. In particular, don't try playing RuneScape at the same time as downloading files or watching Web TV as this doesn't work very well! Many of the programs that we use can be very demanding on your CPU.

Restart your computer
Reinstall Java
1. Go to Start > Computer > Uninstall or change a program
2. Uninstall all versions of Java
3. Remove any item with Java Runtime Environment (JRE or J2SE) in the name.
4. Visit the Java website at http://www.java.com
5. Click ‘Free Java Download’ button
6. If you are running the most up to date version, the website will specify!
7. If not, download the latest version
8. Install the update
9. Once installed, restart your computer
Update Windows
1. Click on Start
2. Select All Programs
3. Choose Update Windows
4. Install all available Windows Updates
5. Restart your PC
Alternatively click here to check for updates.
Upgrade your Internet browser
Close all other programs - Close any unnecessary software which may be running on your computer. In particular, don't try playing RuneScape at the same time as downloading files or watching Web TV as this doesn't work very well! Many of the programs that we use can be very demanding on your CPU.

System updates
1. Click the Apple.
2. On the "Apple" menu, click "Software Update..."
3. If there is a Mac OS X update available, you can install it.
Updating Java
1. Click the Apple.
2. On the "Apple" menu, click "Software Update..."
3. If there is a Mac OS X update available, you can install it. If there is a new version of Java for Mac, it will be included in the Mac OS X update.
Clearing Jagex cache
1. Choose Users>your user name>Library>Caches.
2. From the Menu bar, choose Edit>Select All.
3. Drag all of the items to the Trash.
4. From the Macintosh HD, choose Library>Caches.
5. Choose Edit>Select All, and drag the items to the Trash. You’ll be required to type in an administrator’s pass.
6. Restart your Mac.
Then, use spotlight to locate the folders .jagex_cache_32 and/or jagexcache on your computer and delete them.
Switch from wireless to cable If you use a wireless network, try using a cable instead. The latency caused by wireless networks results in slower internet speed.
Use a different browser

There is a vast selection of Internet Browsers to choose from, you don’t always have to use the same one!

Some popular browsers you could choose from are:

MOZILLA FIREFOX: http://www.mozilla-europe.org

GOOGLE CHROME: http://www.google.com/chrome

OPERA: http://www.opera.com/
Use the RuneScape Client
1. Visit http://www.RuneScape.com
2. Hover your mouse pointer over 'Game Info'
3. Select 'Downloads' from the drop down menu
4. Download the RuneScape Client from this new page

Go to Start > Control panel > Add/Remove programs
Uninstall all versions of Java
Remove any item with the Java Runtime Environment (JRE or J2SE) in the name.
Visit the Java website at http://www.java.com
Click ‘Free Java Download’ button
If you are running the most up to date version, the website will specify!
If not, download the latest version
Install the update
Once installed, restart your computer

Go to Start > Computer > Uninstall or change a program
Uninstall all versions of Java
Remove any item with Java Runtime Environment (JRE or J2SE) in the name.
Visit the Java website at http://www.java.com
Click ‘Free Java Download’ button
If you are running the most up to date version, the website will specify!
If not, download the latest version
Install the update
Once installed, restart your computer

Click the Apple.
On the "Apple" menu, click "Software Update."
If there is a Mac OS X update available, you can install it. If there is a new version of Java for Mac, it will be included in the Mac OS X update.

Update/ reinstall Graphics Drivers

NOTE: We strongly advise using your manufacturers authorised drivers as opposed to third party drivers.

To find out your graphics card manufacturer:
1. Click Start
2. Click Run
3. Type "DxDiag" (without the quotations) and hit enter
4. Click the display tab
5. Your graphics card name and model is next to name.
To Update:
1. Visit the website of your graphics card manufacturer
2. Visit their download section
3. Search for your graphics card model & name
4. Download graphics drivers
5. Install the new drivers
6. Restart your computer
Clear Jagex cache
1. Go to Start > Computer > Local Disk ( C: ) or your primary hard drive.
2. Locate the folder named “.jagex_cache_32” and/or “jagexcache”.
3. Delete these folders.
4. Restart your Internet Browser (e.g. Internet explorer, Firefox, Chrome, etc).
Reinstall Java
1. Go to Start > Control panel > Add/Remove programs.
2. Uninstall all versions of Java.
3. Remove any item with the Java Runtime Environment (JRE or J2SE) in the name.
4. Visit the Java website at http://www.java.com.
5. Click ‘Free Java Download’ button.
6. If you are running the most up to date version, the website will specify!
7. If not, download the latest version.
8. Install the update.
9. Once installed, restart your computer.
Change display settings
1. From login screen, click on the 'spanner icon' (top right)
2. Reduce display settings
3. Try logging in, if this works restore your display settings to original

Update/ reinstall Graphics Drivers

NOTE: We strongly advise using your manufacturers authorised drivers as opposed to third party drivers.

To find out your graphics card manufacturer:
1. Click the ‘Start’ button.
2. Right click ‘computer’.
3. Click ‘Properties’.
4. Click ‘Performance’.
5. View and print details.
To Update:
1. Visit the website of your graphics card manufacturer.
2. Visit their download section.
3. Search for your graphics card model & name.
4. Download graphics drivers.
5. Install the new drivers.
6. Restart your computer.
Clear Jagex cache
1. Go to Start > Computer > Local Disk ( C: ) or your primary hard drive.
2. Locate the folder named “.jagex_cache_32” and/or “jagexcache”.
3. Delete these folders.
4. Restart your Internet Browser (e.g. Internet explorer, Firefox, Chrome, etc)
Reinstall Java
1. Go to Start > Computer > Uninstall or change a program
2. Uninstall all versions of Java
3. Remove any item with Java Runtime Environment (JRE or J2SE) in the name.
4. Visit the Java website at http://www.java.com
5. Click ‘Free Java Download’ button
6. If you are running the most up to date version, the website will specify!
7. If not, download the latest version
8. Install the update
9. Once installed, restart your computer
Change display settings
1. From login screen, click on the 'spanner icon' (top right)
2. Reduce display settings
3. Try logging in, if this works restore your display settings to original

Updating Graphics Drivers
1. Click the Apple.
2. On the "Apple" menu, click "Software Update."
3. If there is a Mac OS X update available, you can install it. If there is a graphics driver update, it will be included in the Mac OS X update.
Update Java
1. Click the Apple.
2. On the "Apple" menu, click "Software Update."
3. If there is a Mac OS X update available, you can install it. If there is a new version of Java for Mac, it will be included in the Mac OS X update.
Clear Jagex cache
1. Choose Users>your user name>Library>Caches.
2. From the Menu bar, choose Edit>Select All.
3. Drag all of the items to the Trash.
4. From the Macintosh HD, choose Library>Caches.
5. Choose Edit>Select All, and drag the items to the Trash. You’ll be required to type in an administrator’s pass.
6. Restart your Mac.
Then, use spotlight to locate the folders .jagex_cache_32 and/or jagexcache on your computer and delete it.
Change display settings
1. From login screen, click on the 'spanner icon' (top right)
2. Reduce display settings
3. Try logging in, if this works restore your display settings to original

Update Windows
1. Click on Start
2. Select All Programs
3. Choose Update Windows
4. Install all available Windows Updates
5. Restart your PC
Alternatively click here to check for updates.
Reinstall Java
1. Go to Start > Control panel > Add/Remove programs.
2. Uninstall all versions of Java.
3. Remove any item with the Java Runtime Environment (JRE or J2SE) in the name.
4. Visit the Java website at http://www.java.com.
5. Click ‘Free Java Download’ button.
6. If you are running the most up to date version, the website will specify!
7. If not, download the latest version.
8. Install the update.
9. Once installed, restart your computer.
Clear Jagex cache
1. Go to Start > Computer > Local Disk ( C: ) or your primary hard drive.
2. Locate the folder named “.jagex_cache_32” and/or “jagexcache”.
3. Delete these folders.
4. Restart your Internet Browser (e.g. Internet explorer, Firefox, Chrome, etc).
5. Load Runescape and continue playing.
Use a wired connection If you use a wireless network, try using a cable instead. The latency caused by wireless networks results in slower internet speed.
Use a different browser

There is a vast selection of Internet Browsers to choose from, you don’t always have to use the same one!

Some popular browsers you could choose from are:

INTERNET EXPLORER: http://www.microsoft.com/

MOZILLA FIREFOX: http://www.mozilla-europe.org

GOOGLE CHROME: http://www.google.com/chrome

OPERA: http://www.opera.com/
Use the RuneScape Client
1. Visit http://www.RuneScape.com
2. Hover your mouse pointer over 'Game Info'
3. Select 'Downloads' from the drop down menu
4. Download the RuneScape Client from this new page
Internet Dongles

Using a Dongle can cause issues as some are set to automatically disconnect when they think you are not using the internet.

When you load RuneScape you are using the internet, but some Dongles do not recognise this and disconnect you, meaning the game stops loading.

You may be able to get around this if you continue browsing other websites whilst loading to prevent the connection from timing out.

Update Windows
1. Click on Start
2. Select All Programs
3. Choose Update Windows
4. Install all available Windows Updates
5. Restart your PC
Alternatively click here to check for updates.
Reinstall Java
1. Go to Start > Computer > Uninstall or change a program
2. Uninstall all versions of Java
3. Remove any item with Java Runtime Environment (JRE or J2SE) in the name.
4. Visit the Java website at http://www.java.com
5. Click ‘Free Java Download’ button
6. If you are running the most up to date version, the website will specify!
7. If not, download the latest version
8. Install the update
9. Once installed, restart your computer
Clear Jagex cache
1. Go to Start > Computer > Local Disk ( C: ) or your primary hard drive.
2. Locate the folder named “.jagex_cache_32” and/or “jagexcache”.
3. Delete these folders.
4. Restart your Internet Browser (e.g. Internet explorer, Firefox, Chrome, etc).
5. Load Runescape and continue playing.
Use a wired connection

If you use a wireless network, try using a cable instead. The latency caused by wireless networks results in slower internet speed.
Use a different browser There is a vast selection of Internet Browsers to choose from, you don’t always have to use the same one!

Some popular browsers you could choose from are:

INTERNET EXPLORER: http://www.microsoft.com/

MOZILLA FIREFOX: http://www.mozilla-europe.org

GOOGLE CHROME: http://www.google.com/chrome

OPERA: http://www.opera.com/
Use the RuneScape Client
1. Visit http://www.RuneScape.com
2. Hover your mouse pointer over 'Game Info'
3. Select 'Downloads' from the drop down menu
4. Download the RuneScape Client from this new page
Internet Dongles

Using a Dongle can cause issues as some are set to automatically disconnect when they think you are not using the internet.

When you load RuneScape you are using the internet, but some Dongles do not recognise this and disconnect you, meaning the game stops loading.

You may be able to get around this if you continue browsing other websites whilst loading to prevent the connection from timing out.

System updates
1. Click the Apple.
2. On the "Apple" menu, click "Software Update..."
3. If there is a Mac OS X update available, you can install it.
Updating Java
1. Click the Apple.
2. On the "Apple" menu, click "Software Update."
3. If there is a Mac OS X update available, you can install it. If there is a new version of Java for Mac, it will be included in the Mac OS X update.
Clearing Jagex cache
1. Choose Users>your user name>Library>Caches.
2. From the Menu bar, choose Edit>Select All.
3. Drag all of the items to the Trash.
4. From the Macintosh HD, choose Library>Caches.
5. Choose Edit>Select All, and drag the items to the Trash. You’ll be required to type in an administrator’s pass.
6. Restart your Mac.
Then, use spotlight to locate the folders .jagex_cache_32 and/or jagexcache on your computer and delete them.
Switch from wireless to cable

If you use a wireless network, try using a cable instead. The latency caused by wireless networks results in slower internet speed.
Use another Internet Browser

MOZILLA FIREFOX: http://www.mozilla-europe.org

GOOGLE CHROME: http://www.google.com/chrome

OPERA: http://www.opera.com/
Use the RuneScape Client
1. Visit http://www.RuneScape.com
2. Hover your mouse pointer over 'Game Info'
3. Select 'Downloads' from the drop down menu
4. Download the RuneScape Client from this new page

RuneScape Wiki

I click ‘Play now’ but nothing happens

I click ‘Play now’ and the screen goes white

I click ‘Play now’ and the screen goes black

The game gets stuck at ‘Checking for updates’