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The Game Won't Load

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I click ‘Play now’ but nothing happens

Don’t panic! Just follow the steps in this simple guide to fix it...

Instructions For Windows XP

Instructions For Vista/ Windows 7

Instructions For Mac

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I click ‘Play now’ and the screen goes white

White screen issues are normally the result of a problem with the plug-in that is required to view content, in our case, Java.

NOTE: There are a few alternative ways of updating your version of Java. We are providing Jagex's suggested way of updating Java.

Instructions For Windows XP

Instructions For Vista/Windows 7

Instructions For Mac

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I click ‘Play now’ and the screen goes black

Instructions For Windows XP

Instructions For Windows Vista/Windows 7

Instructions For Mac

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The game gets stuck at ‘Checking for updates’

Instructions For Windows XP

Instructions For Vista/Windows 7

Instructions For Mac

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RuneScape Wiki

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All you need to know, and more, about the game world. How to get started and how to develop your character. Need help with your account? Perhaps the game won't run for you? Help can be found here.
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